C9 Staff

End to End Offshore Outsourcing Solutions | C9 Staff C9 Staff provides expert offshore outsourcing solutions with professional remote workers from around the world. Call 1 833 636 0608 for a FREE consultation. C9Staff helps clients save up to 70% on th...

Professional Services

Industrials

11-50 (45)

Founded 2018

39 open positions

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Call Center Agent (Inbound) Legal Intake Specialist

8 hours, 12 minutes ago

Philippines

Full-time

Mid Level

Customer Support

Customer and Technical Support

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C9 Staff

Professional Services

11-50

Founded 2018

View All Jobs 39

Description

Answer and manage approximately 20–30 inbound calls per day from prospective and existing clients.
Remain alert and available to answer calls promptly throughout the scheduled shift.
Conduct outbound follow-up on web leads, missed calls, messages, and unresolved inquiries.
Use structured legal intake scripts to gather relevant facts, dates, contact details, and matter information.
Qualify inquiries, identify urgency, and escalate or transfer matters according to firm procedures.
Accurately document intake details, follow-up attempts, outcomes, and next actions in designated systems.
Navigate CRM, database, call-management, and softphone platforms.
Communicate empathetically with distressed or frustrated callers and de-escalate tense conversations.
Maintain strict confidentiality when handling client and business information.

Requirements

Previous experience in call center operations, customer care, client intake, or another phone-intensive customer-facing role.
Excellent spoken and written English with strong communication and active-listening skills.
High emotional intelligence and ability to remain composed with callers in stressful situations.
Strong organization, attention to detail, judgment, and follow-through.
Typing speed of at least 40 WPM with accurate and efficient data entry skills.
Computer literacy and experience navigating CRM, database, softphone, or dialer platforms.
Ability to follow structured scripts while adapting appropriately to unusual situations.
High school diploma or equivalent credential.
Dedicated, quiet home workspace, reliable high-speed internet, and professional noise-canceling headset.
Availability for a Monday–Friday, 9:00 AM–6:00 PM Pacific Time schedule; applicants from the Philippines are prioritized.
Legal intake or law firm experience, CallRail or comparable call-tracking experience, professional-services calling experience, CRM experience, or Spanish-English bilingual proficiency are preferred.

Benefits

Full-time schedule of 40 hours per week.
100% work-from-home arrangement.

Interested in this position?

Apply directly on the company website

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