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Hardware Operations Specialist

2 months, 3 weeks ago
Canada
Full-time
Mid Level
Operations Specialist
Project and Program Management
Asana ClickUp JIRA Monday.com
Apply Now
BusPlanner

BusPlanner

BusPlanner offers a comprehensive school bus transportation management platform designed to streamline route planning and enhance safety for K-12 school districts, ultimately saving time and reducing costs.

Internet Software & Services
11-50
Founded 1983
View All Jobs 5

Description

  • Own hardware customer engagements from order placement through go-live and stabilization.
  • Coordinate installs with customers, vendors, and third-party installers, including site readiness, delivery timing, install windows, and post-install validation.
  • Deliver or coordinate customer training for each hardware deployment.
  • Manage day-to-day vendor execution by tracking commitments, enforcing lead times, installation quality, support response, and warranty obligations.
  • Place, track, and reconcile hardware orders while confirming pricing, lead times, and delivery details.
  • Serve as the source of truth for in-flight hardware deployments, including schedules, training calendars, customer issues, and vendor escalations.
  • Surface deployment risks early to leadership and run a weekly operations review on hardware performance and upcoming work.
  • Support Sales and Customer Success by training internal teams on the hardware portfolio and maintaining pitch decks, references, and customer FAQs.
  • Assist with complex pre-sales deals by advising prospects on hardware deployment, timelines, and install resourcing.
  • Scope and execute hardware pilots, then convert pilots cleanly into full deployments.

Requirements

  • Demonstrated experience coordinating hardware rollouts at scale, ideally in connected vehicle, telematics, fleet IoT, or onboard technology.
  • Experience with Geotab, Samsara, Verizon Connect, Zonar, Lytx, Holman, or similar hardware environments is a strong fit.
  • Pupil transportation experience is a meaningful plus, but not required.
  • Comfort managing 20-50 active threads at once across customers, vendors, and internal teams.
  • Power-user level experience with project tracking tools such as Asana, Monday, Smartsheet, or ClickUp, and ticketing systems such as Zendesk or Jira.
  • Proven vendor management experience, including placing orders, reading SOWs, pushing back on missed timelines, and escalating issues cleanly.
  • Strong written and verbal communication skills with the ability to lead customer kickoffs, training sessions, and leadership briefings.
  • Calm under pressure, highly detail-oriented, and able to catch gaps before they affect a customer go-live.
  • Comfort working in a fast-moving growth environment with shifting priorities and seasonal execution peaks.
  • Ability to balance firm pushback with strong customer and vendor relationships.

Benefits

  • Competitive salary and performance-based bonuses.
  • Full health and wellness benefits.
  • Flexible work hours and a remote-friendly setup.
  • Modern operations tooling to support the role.
  • Autonomy to shape the hardware deployment pipeline.
  • Collaborative team culture focused on flawless customer deployments.

Interested in this position?

Apply directly on the company website

Apply Now

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