Director of Operations and Health Coaching

1 hour, 57 minutes ago
Full-time
Senior
Operations
Bryan Johnson - State Farm Insurance Agent

Bryan Johnson - State Farm Insurance Agent

State Farm is a well-established insurance company founded in 1922, with a commitment to fairness and customer service. They offer a wide range of financial products and services to help customers manage their present and plan for the future.

Diversified Financial Services
Founded 1922

Description

  • Own day-to-day clinical and operational execution across the care model.
  • Ensure smooth end-to-end workflows across physicians, health coaches, care coordinators, and support teams.
  • Optimize resource allocation, scheduling, capacity planning, and service delivery.
  • Identify and resolve operational bottlenecks that affect care quality or patient experience.
  • Lead, supervise, and manage performance for the Health Coach team.
  • Support hiring, onboarding, training, and ongoing development of health coaches.
  • Partner with the CMO to maintain clinical quality, safety, and consistency across care delivery.
  • Implement and maintain quality assurance and continuous improvement programs.
  • Own the integration and optimization of EHR, CRM, scheduling, messaging, and care coordination tools.
  • Work with Product, Engineering, Compliance, and executive leadership to improve workflows, manage risk, and scale operations.

Requirements

  • Bachelor’s degree or equivalent professional experience; advanced degree preferred.
  • Active Health Coaching Certification, preferably National Board Certified Health & Wellness Coach (NBC-HWC), or an equivalent nationally recognized certification.
  • Minimum 3–5 years of experience leading teams, preferably in healthcare or digital health.
  • Experience managing complex workflows across multidisciplinary teams.
  • Strong understanding of clinical operations, care delivery, and patient experience.
  • Experience overseeing EHR and CRM systems and driving operational adoption.
  • Excellent organizational, communication, and leadership skills.
  • High attention to detail with the ability to manage multiple priorities under pressure.
  • Experience in concierge medicine, telemedicine, or precision/longevity healthcare is preferred.
  • Familiarity with quality improvement methodologies and KPI-driven operations is preferred.

Benefits

  • Salary range of $90,000–$130,000.

Interested in this position?

Apply directly on the company website

Apply Now

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