IVR QA Engineer - R01566923

5 hours, 22 minutes ago
Full-time
Lead
Quality Assurance and Testing
Brillio

Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services
1K-5K
Founded 2014

Description

  • Validate IVR call flows, routing logic, and customer journeys.
  • Perform end-to-end testing of inbound, outbound, and callback flows.
  • Test voice, chat, and self-service interactions for accuracy and usability.
  • Test integrations between Amazon Connect, AWS services, and backend systems.
  • Validate APIs, Lambda functions, and data flows across systems.
  • Design detailed test cases, test scenarios, and test data.
  • Execute functional, regression, system, integration, smoke, and sanity testing.
  • Develop and maintain test automation scripts where applicable.
  • Identify, log, track, and retest defects.
  • Prepare test reports, status updates, and quality metrics.

Requirements

  • 8+ years of experience in QA or testing roles.
  • 3–8 years of experience in QA or testing roles.
  • Hands-on experience in IVR or contact center testing.
  • Experience with Amazon Connect or similar platforms.
  • Strong understanding of call flows, routing, and telephony concepts.
  • Experience with API testing and backend validation.
  • Knowledge of AWS services including Lambda, S3, API Gateway, and CloudWatch.
  • Experience in test case design, execution, and defect tracking.
  • Strong understanding of SDLC, STLC, and Agile methodologies.
  • Preferred experience with Cyara, Hammer, or similar IVR testing tools.
  • Preferred exposure to chatbot or voice bot testing such as Amazon Lex or equivalent.
  • Preferred experience with automation frameworks such as Selenium or REST Assured.
  • Preferred knowledge of contact center platforms like Avaya or Genesys.
  • Preferred familiarity with CI/CD and DevOps testing practices.

Benefits

  • Remote or hybrid work option in Coppell, TX, NY, or CA.
  • Opportunity to work on digital transformation and contact center solutions.
  • Equal opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Supplier Quality Engineer

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Senior Supply Quality Engineer to ensure purchased components meet design, performance, and reliability requirements across development and production programs.

JIRA MATLAB NetSuite Tableau
4 hours, 37 minutes ago

Project Epsilon - Sinhala Quality Control Specialist

Welo Global Professional Services

Welo Data is hiring a remote freelance Quality Control Specialist to review AI data annotation tasks and ensure submitted image-based answers are accurate and meet project standards.

5 hours, 22 minutes ago

Project Epsilon - Assamese Quality Control Specialist

Welo Global Professional Services

Welo Data is hiring a remote Quality Control Specialist to review AI data annotation tasks and ensure trainer-submitted answers meet project accuracy and quality standards.

LLM
5 hours, 22 minutes ago

Project Epsilon - Urdu Quality Control Specialist

Welo Global Professional Services

Welo Data is hiring a remote Quality Control Specialist to review AI data annotation tasks and ensure submitted answers are accurate, consistent, and aligned with project guidelines.

LLM
5 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers