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Business Analyst - R01573032

1 day, 7 hours ago
India
Mid Level
Business Analyst
Data Science and Analytics
Apache Spark Python SQL
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Brillio

Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services
1001-5000
Founded 2014
View All Jobs 2

Description

  • Conduct stakeholder interviews, workshops, and discovery sessions to gather requirements for global FAQ initiatives.
  • Analyze FAQ content across websites, including content structures, ownership, metadata, and business processes.
  • Develop and maintain content inventories and classification documentation for governance and reuse.
  • Document business rules, governance requirements, localization considerations, and content lifecycle processes.
  • Maintain traceability between stakeholder requirements, findings, recommendations, and deliverables.
  • Identify content gaps, duplication, inconsistencies, and reuse opportunities across global knowledge content.
  • Document current-state processes, governance models, approval workflows, and content-management practices.
  • Support implementation playbooks, strategic recommendations, and operational process improvements for global content management.

Requirements

  • 4–6 years of experience in business analysis, content management, and knowledge management within digital or global content domains.
  • Proficiency with content management systems (CMS) and digital content platforms.
  • Experience creating business requirements documentation, process flows, user stories, and traceability matrices.
  • Strong analytical ability to synthesize qualitative and quantitative information.
  • Experience with metadata management and taxonomy development for content classification.
  • Advanced Excel and PowerPoint skills for documentation and reporting.
  • Experience documenting business processes, workflows, governance models, and operating procedures.
  • Knowledge of Spark/PySpark, SQL, Python, Hive, and data-modeling fundamentals.
  • Bachelor’s degree in Information Management, Business Administration, Data Analytics, or a related discipline.
  • Experience in knowledge management, customer support, content governance, localization, customer journey mapping, regulated industries, or content-modernization projects; business analysis or knowledge-management certification is preferred.

Benefits

  • Remote offshore work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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