Customer Success Retention Advisor (m/f/d)

1 month ago
Contract
Junior
Customer and Technical Support
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised

Description

  • Make outbound phone calls to salons to persuade them to withdraw cancellation requests or prevent churn.
  • Activate salon profiles so they encourage more online bookings.
  • Explain how Booksy for Business and Booksy for Clients work and what features they offer.
  • Provide information to salons about subscriptions, invoices, and payments.
  • Recommend solutions tailored to salon needs within Booksy’s available offerings.

Requirements

  • Minimum 1 year of experience, preferably 2+ years, in retention, telesales, or cross-selling/up-selling projects.
  • Experience in the technology industry is an advantage.
  • Fluent Polish at C2 level or native proficiency.
  • English at B1 level is a plus.
  • Strong customer communication skills and confidence in speaking with clients.
  • Very good written Polish and clear, accurate wording.
  • Knowledge of communication and persuasion techniques.
  • Ability to learn quickly and adapt to new situations.
  • Goal-oriented mindset.
  • Ability to work well in a team.

Benefits

  • Base salary of 5,400 PLN gross per month under an employment contract.
  • Monthly bonus, with an average monthly payout in 2025 of 1,700 PLN gross for this role.
  • Remote-first working model, with the option to work fully remotely or from an office depending on the market.
  • Private Allianz medical care, co-financed by the company, with multiple package options.
  • Multisport card available as a voluntary, co-financed benefit.
  • Optional Uniqa life insurance.
  • Fully company-funded online consultations with a Booksy psychologist.
  • Access to an English learning platform.
  • Access to the Worksmile platform.

Interested in this position?

Apply directly on the company website

Apply Now

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