Customer Success Engineer

2 hours, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Bolster AI

Bolster AI

Bolster AI provides cutting-edge AI security solutions that automate threat detection and takedown across domains, social media, app stores, and the dark web, safeguarding companies from online threats with unparalleled efficiency.

Internet Software & Services
11-50
Founded 2017
$32M raised

Description

  • Lead technical onboarding and implementation for new and existing direct customers.
  • Configure integrations, APIs, platform settings, and monitoring and takedown workflows across domains, social media, app stores, marketplaces, and the dark web.
  • Deliver technical training sessions and product demonstrations.
  • Troubleshoot product issues in partnership with Support, Security Operations, and Engineering.
  • Serve as the technical point of contact alongside Customer Success Managers on customer calls.
  • Identify recurring technical questions and customer friction points, and provide feedback to Product and Documentation.
  • Develop deep knowledge of Bolster’s platform and capabilities.

Requirements

  • 3+ years of experience in a technical, customer-facing role such as technical support, implementation, IT, or helpdesk; alternatively, a strong technical foundation through education or internships and clear interest in customer success.
  • Ability to learn products quickly and explain technical concepts clearly to non-technical customers.
  • Strong written and verbal communication skills.
  • Detail-oriented and organized, with the ability to manage multiple customers and open items simultaneously.
  • Growth mindset and interest in progressing toward a Technical Account Manager or Solutions Engineering role.
  • Basic familiarity with APIs, web/DNS concepts, or integrations preferred.
  • Coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk preferred.
  • Experience with support or ticketing tools such as Zendesk or Salesforce and basic scripting preferred.
  • Authorization to work in the United States; visa sponsorship and employment-based immigration support are unavailable.

Benefits

  • Medical, dental, and vision insurance.
  • Flexible time off and paid holidays.
  • Equity and 401(k) plan.
  • Collaborative culture emphasizing curiosity, ownership, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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