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Technical Support Specialist T3

5 months ago
Canada
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 6

Description

  • Compose thoughtful, personalized responses to customer requests.
  • Triage incoming requests and identify trends in customer issues.
  • Interact with customers to provide accurate, complete information with empathy and professionalism.
  • Log, manage, and follow up on customer support tickets.
  • Troubleshoot product-related issues and ensure problems are documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks requested by the client.
  • Proactively monitor client dashboards and platforms to identify customers who need additional troubleshooting support.
  • Escalate issues in a timely manner to meet internal and external expectations.
  • Identify and recommend continuous process improvements.
  • Work with external teams to stay current on product and service knowledge.

Requirements

  • At least 3 years of working experience in Technical Support.
  • At least a bachelor’s degree in any field.
  • Excellent English communication skills, both verbal and written.
  • Willingness to learn about networks and IT technology.
  • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, and Google Docs, and MS Office applications.
  • Ability to understand and communicate complex ideas to customers verbally and in writing.
  • Ability to quickly learn and navigate new technology, systems, and applications.
  • Strong analytical and critical thinking with attention to detail.
  • Amenable to work on rotating shifts.
  • Customer-oriented mindset with the ability to adapt to different types of customers.

Benefits

  • Salary range of CAD 3,200.00 to CAD 4,000.00 per month.

Interested in this position?

Apply directly on the company website

Apply Now

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