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Customer Specialist (Project-based)

1 month ago
Philippines
Contract
Mid Level
Customer Support
Customer and Technical Support
CRM Shopify
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 3

Description

  • Leverage AI tools to enhance customer interactions, streamline responses, and improve resolution accuracy and speed.
  • Act as an early adopter and advocate for AI-assisted processes, providing feedback to optimize tool performance and outcomes.
  • Provide timely, professional, and high-level support addressing customers’ issues and concerns related to e-commerce.
  • Engage directly with customers across multiple channels (email, chat, phone) using CRM and communication tools.
  • Research and troubleshoot problems to determine appropriate solutions and follow up as needed to ensure resolution.
  • Follow Boldr’s processes and policies and collaborate with internal teams to resolve customer issues.
  • Participate in shift huddles, team meetings, virtual events, and maintain consistent team communication via Slack.
  • Share and receive feedback regularly to support continuous improvement and contribute to customer experience initiatives.
  • Lead or contribute to improvement initiatives related to support processes and act as a subject-matter expert in Customer Support.

Requirements

  • 3+ years of experience in Customer Support
  • 1+ years of experience in e-commerce support
  • Strong written and verbal communication skills
  • Proven ability to meet productivity and quality goals consistently
  • Excellent active listening and customer engagement skills
  • Reliable internet connection and a conducive remote work setup
  • Growth mindset and openness to tech-driven change and experimentation with new tools
  • Experience using Customer Support AI tools and copilots (preferred)
  • Experience handling fraud or escalation cases (preferred)
  • Experience with Zendesk, Shopify, Slack, and Google Workspace, and/or background in cross-functional collaboration or retail operations (preferred)

Interested in this position?

Apply directly on the company website

Apply Now

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