Professional Services Operations Manager

3 weeks, 4 days ago
Full-time
Lead
Sales and Business Development
BlueCat

BlueCat

BlueCat Networks provides Adaptive DNS solutions for network simplification and security, enabling businesses to thrive in a complex, hybrid cloud environment.

Internet Software & Services
251-1K
Founded 2001
$28M raised

Description

  • Lead services forecasting and capacity planning to align resource supply with customer demand.
  • Drive resource utilization and margin optimization to improve efficiency and profitability.
  • Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows.
  • Establish services pipeline visibility and backlog management to support proactive planning and prioritization.
  • Develop and maintain services performance reporting, including dashboards and KPIs for data-driven decision-making.
  • Manage billing operations and escalations, including timely invoicing and resolution of customer disputes.
  • Identify and mitigate revenue leakage risks across the services lifecycle from booking to billing.
  • Own and optimize PS systems and tools, ensuring data accuracy and usability.
  • Establish operational governance rhythms such as forecast reviews, utilization tracking, and business reviews.
  • Lead cross-functional alignment, change management, and enablement to close process gaps and drive durable solutions.

Requirements

  • 8+ years of experience in Professional Services, Operations, or related roles.
  • Strong understanding of services business models, including utilization, revenue recognition, and margin drivers.
  • Proven experience in forecasting, capacity planning, and operational process improvement.
  • Advanced analytical skills with experience building models and dashboards and using data to influence decisions.
  • Excellent cross-functional collaboration and stakeholder management skills.
  • Experience with PSA systems and reporting platforms is preferred.
  • Experience in change management and operational governance is preferred.

Benefits

  • Remote work arrangement.
  • Professional development budget.
  • Dedicated wellness days and Wellness Week.
  • Lifestyle Spending Account.
  • Employee recognition program.
  • Comprehensive benefits focused on health, financial well-being, and overall wellness.

Interested in this position?

Apply directly on the company website

Apply Now

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