Behavioral Insights Lead - Identity

1 month ago
Full-time
Lead
Data Science and Analytics
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Lead, develop, mentor, and provide performance management for a team of 5–10 Behavioral Insights / fraud analysts.
  • Maintain and evolve the investigations framework to support frequent ML model iteration, validation, and feedback to cross-functional partners.
  • Drive investigations and analytical work to identify and mitigate high-risk and fraudulent identity-related activity (onboarding, KYC, account access, login controls).
  • Partner daily with BIT analysts and Data Science to improve detection models and support model validation and iteration.
  • Collaborate with Product, Engineering, Finance, Compliance, Operations, HR, and Recruiting to understand abuse vectors, recommend controls, and source talent.
  • Design and execute short- and long-term plans and strategies to reduce financial exposure from identified high-risk activity.
  • Identify trends and root causes, recommend process/policy/product/tooling/data improvements, and escalate complex cases and new fraud trends.
  • Lead by example on time management, drive independent analytical projects to conclusion, and present findings to leadership.

Requirements

  • 4+ years of prior leadership experience managing a team of high-performing fraud analysts, including coaching and development.
  • 2+ years experience in financial services, technology, or fintech preferred.
  • Demonstrated depth of knowledge in customer identity and onboarding, including KYC, CIP, FinCrimes, and access controls.
  • Experience working with machine learning models and partnering with modelers for validation and improvement.
  • Experience using or leading teams that use visualization tools such as Tableau, Looker, or Mode.
  • Experience applying statistical approaches to solve business problems and performing root cause analysis.
  • Ability to prepare and present findings to multiple levels of leadership and answer unstructured business questions independently.
  • Flexibility to lead and coordinate across multiple time zones and manage multiple assignments simultaneously.
  • Familiarity with SQL or experience leading teams that use SQL (preferred).
  • Bachelor's degree in a related field (management, mathematics, statistics) and/or relevant certifications (CFE, ACAMS) are a plus.

Benefits

  • Market-based compensation with published U.S. salary ranges by zone (Zone A: $111,700–$167,500; Zone B: $103,800–$155,800; Zone C: $98,200–$147,400; Zone D: $89,400–$134,000 USD).
  • Remote-capable / distributed work model with many roles available remotely in countries where Cash App operates.
  • Medical insurance (part of Block’s benefits offerings).
  • Flexible time off / PTO and inclusive, flexible work arrangements.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive hiring practices, reasonable accommodations during recruitment, and fair-chance hiring considerations.

Interested in this position?

Apply directly on the company website

Apply Now

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