Director of Experience Design

2 hours, 14 minutes ago
Full-time
Executive
Product Management
Bizee

Bizee

Bizee is a one-stop platform for LLC filing, business formation, and business planning. From forming LLCs to C Corporations, S Corporations, and Nonprofits, Bizee offers affordable solutions to help entrepreneurs start and grow their businesses. Additi...

Professional Services

Description

  • Define the experience design strategy across the full Bizee ecosystem, from awareness to in-app service usage.
  • Lead execution of a unified design system that is scalable, consistent, and AI-ready across customer-facing touchpoints.
  • Partner with Marketing to establish creative direction and visual standards for campaigns, brand assets, and the corporate website.
  • Work with Product to redesign the post-purchase onboarding experience to improve adoption and reduce early churn.
  • Lead design for a proactive Member Center that helps entrepreneurs manage services and see value more easily.
  • Collaborate with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and support triggers.
  • Build design-led feedback loops using CSAT and NPS signals to improve the customer experience.
  • Develop AI-driven interface patterns for interacting with AI-powered features and improving engagement and trust.
  • Partner deeply with Product, Engineering, and Marketing to create flexible design systems that support rapid experimentation and brand consistency.
  • Influence executive stakeholders on brand experience and user-centric strategy.

Requirements

  • Portfolio required as part of the application.
  • Proven hands-on leadership in complex SaaS or subscription lifecycle products as the primary design contributor.
  • Experience leading design initiatives across product, brand, and marketing to create a unified customer experience.
  • Strong understanding of service design, user psychology, churn, and LTV.
  • Technical fluency with modern front-end frameworks, APIs, and service design data flows.
  • Experience using Mixpanel, Amplitude, or user research to diagnose engagement issues and guide iterations.
  • Experimental mindset with a focus on shipping quickly, learning from small failures, and scaling what works.
  • Entrepreneurial grit and comfort working in high-growth, ambiguous environments.
  • Experience working with external design agencies to deliver projects.
  • Preferred: Demonstrated impact on a key business metric such as churn or conversion improvements.
  • Preferred: Strong perspective on AI-driven UX and proactive service delivery.
  • Preferred: Experience using AI tools such as Figma AI or Midjourney for discovery and prototyping.
  • Preferred: Experience designing for prosumer or SMB audiences and understanding small business owner psychology.
  • Formal design or BFA degrees are not required.
  • Years of experience are not a focus for this role.

Benefits

  • Health Care Plan including Medical, Dental, and Vision coverage.
  • Life Insurance options including Basic, Voluntary, and AD&D.
  • Virtual wellness resources.
  • Work-from-home flexibility.
  • Compensation may vary based on experience, skills, education, location, and other job-related factors.
  • Equal Opportunity Employer status with merit-based hiring practices.
  • E-Verify participation and authorization-to-work verification support.

Interested in this position?

Apply directly on the company website

Apply Now

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