Bizee

Bizee is a one-stop platform for LLC filing, business formation, and business planning. From forming LLCs to C Corporations, S Corporations, and Nonprofits, Bizee offers affordable solutions to help entrepreneurs start and grow their businesses. Additi...

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Director of Experience Design

2 hours, 14 minutes ago

United States

Full-time

Executive

Product Designer (UI/UX)

Product Management

Amplitude Design Systems Mixpanel Prototyping UI Design UX Design

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Bizee

Professional Services

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Description

Define the experience design strategy across the full Bizee ecosystem, from awareness to in-app service usage.
Lead execution of a unified design system that is scalable, consistent, and AI-ready across customer-facing touchpoints.
Partner with Marketing to establish creative direction and visual standards for campaigns, brand assets, and the corporate website.
Work with Product to redesign the post-purchase onboarding experience to improve adoption and reduce early churn.
Lead design for a proactive Member Center that helps entrepreneurs manage services and see value more easily.
Collaborate with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and support triggers.
Build design-led feedback loops using CSAT and NPS signals to improve the customer experience.
Develop AI-driven interface patterns for interacting with AI-powered features and improving engagement and trust.
Partner deeply with Product, Engineering, and Marketing to create flexible design systems that support rapid experimentation and brand consistency.
Influence executive stakeholders on brand experience and user-centric strategy.

Requirements

Portfolio required as part of the application.
Proven hands-on leadership in complex SaaS or subscription lifecycle products as the primary design contributor.
Experience leading design initiatives across product, brand, and marketing to create a unified customer experience.
Strong understanding of service design, user psychology, churn, and LTV.
Technical fluency with modern front-end frameworks, APIs, and service design data flows.
Experience using Mixpanel, Amplitude, or user research to diagnose engagement issues and guide iterations.
Experimental mindset with a focus on shipping quickly, learning from small failures, and scaling what works.
Entrepreneurial grit and comfort working in high-growth, ambiguous environments.
Experience working with external design agencies to deliver projects.
Preferred: Demonstrated impact on a key business metric such as churn or conversion improvements.
Preferred: Strong perspective on AI-driven UX and proactive service delivery.
Preferred: Experience using AI tools such as Figma AI or Midjourney for discovery and prototyping.
Preferred: Experience designing for prosumer or SMB audiences and understanding small business owner psychology.
Formal design or BFA degrees are not required.
Years of experience are not a focus for this role.

Benefits

Health Care Plan including Medical, Dental, and Vision coverage.
Life Insurance options including Basic, Voluntary, and AD&D.
Virtual wellness resources.
Work-from-home flexibility.
Compensation may vary based on experience, skills, education, location, and other job-related factors.
Equal Opportunity Employer status with merit-based hiring practices.
E-Verify participation and authorization-to-work verification support.

Interested in this position?

Apply directly on the company website

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