Account Executive - Collections Credit Card

5 days, 12 hours ago
Full-time
Junior
Customer and Technical Support
BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1K-5K
Founded 2001

Description

  • Initiate contact with consumers by phone, email, or text to discuss outstanding debts and negotiate payment plans.
  • Maintain accurate and up-to-date records of all communication and collection activity.
  • Review and analyze consumer accounts to determine appropriate collection strategies and prioritize efforts.
  • Negotiate payment arrangements, settlements, or alternative repayment options based on each debtor’s financial circumstances.
  • Handle consumer inquiries, disputes, and complaints in a professional and efficient manner.
  • Maintain confidentiality of sensitive consumer information and follow data protection guidelines.
  • Use skip-tracing tactics to gather updated contact information for consumers.
  • Meet daily, weekly, and monthly performance goals set by management.
  • Achieve CCMR3’s monthly targeted growth performance objectives.
  • Adhere to all CCMR3 policies and procedures.

Requirements

  • Previous experience in collections or a related field is preferred.
  • Customer service, negotiation, and finance skills are required.
  • Strong communication skills are required.
  • Familiarity with laws and regulations governing debt collection practices is preferred.
  • Must be detail-oriented and organized.
  • Must adhere to ethical standards.
  • Ability to work in a remote environment.
  • AI tools may be used in parts of the hiring process, including application review and resume analysis.

Benefits

  • Medical, Rx, dental, and vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month for Wellness Weekends.
  • 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly award ceremonies with additional bonuses for top achievers.
  • Ongoing volunteer opportunities through the BHG Cares program.
  • Competitive compensation packages and continuous education opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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