Account Executive - Collections

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1K-5K
Founded 2001

Description

  • Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
  • Maintain accurate and up-to-date records of all communication and collection activities.
  • Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts.
  • Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
  • Handle and resolve consumer inquiries, disputes, and complaints in a professional and efficient manner.
  • Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
  • Perform skip-tracing tactics to gather appropriate contact information for consumers.
  • Achieve CCMR3’s monthly targeted growth performance objectives and meet daily, weekly, and monthly goals set by management.
  • Adhere to all CCMR3 policies and procedures and uphold ethical standards in collections activity.

Requirements

  • Previous experience in collections or a related field (preferred).
  • Customer service, negotiation, and basic finance skills.
  • Strong verbal and written communication skills.
  • Familiarity with laws and regulations governing debt collection practices (preferred).
  • Detail oriented and organized with accurate record-keeping habits.
  • Ability to handle sensitive consumer data and maintain confidentiality.
  • Willingness to work toward measurable performance targets and quotas.
  • Adherence to ethical standards in all collection activities.

Benefits

  • Medical/Rx/Dental/Vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month for Wellness Weekends.
  • Company 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities and continuous education.
  • Quarterly award ceremonies with additional bonuses for top achievers.
  • Ongoing volunteer opportunities through the BHG Cares program.

Interested in this position?

Apply directly on the company website

Apply Now

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