RemoteLeaf Logo
Log in Sign up

Client Success Manager

5 months, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce
Apply Now
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
1-10
View All Jobs 18

Description

  • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
  • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support patient needs.
  • Manage current customer data and maintain accurate account information.
  • Analyze customer engagement metrics and communicate value, trends, and opportunities to key stakeholders.
  • Deliver program demos and provide technical answers to customer questions.
  • Recommend creative ways for customers to get the most out of the Bask platform.
  • Work collaboratively in a fast-paced startup environment across multiple priorities and responsibilities.
  • Take ownership of tasks and projects of all sizes with a proactive, self-starting mindset.

Requirements

  • 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
  • Experience in e-commerce.
  • Experience managing a large to enterprise-sized customer book of business.
  • Creative problem-solver with determination to succeed.
  • Independent and motivated, with the judgment to seek help when needed.
  • Highly articulate with strong written and spoken communication skills.
  • Highly organized with the ability to juggle multiple projects in a fast-paced environment.
  • Comfortable collaborating with cross-functional teams such as product, sales, and marketing.
  • Entrepreneurial mindset.
  • Comfortable working weekends.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Entrata

Customer Success Manager

Entrata 1K-5K Real Estate

Entrata is seeking a Customer Success Manager to advise mid-to-large property management clients, drive platform adoption and retention, and coordinate solutions across internal teams.

United States Full-time Senior Customer Success Manager
$62k-$97k
CRM Generative AI
8 hours, 22 minutes ago
SecurityScorecard

Executive Customer Success Leader

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a senior executive to scale and modernize its global Customer Success organization, strengthening enterprise customer retention, expansion, and cybersecurity outcomes.

Anywhere Full-time Executive Customer Success Manager
Cybersecurity
8 hours, 22 minutes ago
Wayvia (formerly PriceSpider)

Customer Success Manager

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is seeking a remote Customer Success Manager in the United States to own a customer portfolio, guide clients through onboarding and adoption, and drive retention, growth, and satisfaction across the full customer lifecycle.

United States Full-time Mid Level Customer Success Manager
Digital Marketing E-commerce Google Analytics
9 hours, 7 minutes ago
Open (YC W24)

Customer Success Manager (Dutch speaking)

Open (YC W24) 11-50 information technology & services

Open is hiring a Customer Success Manager to lead enterprise SaaS implementations, coordinate technical and business stakeholders, and drive long-term customer adoption, retention, and growth for its AI customer experience platform.

Netherlands Full-time Mid Level Customer Success Manager
CRM HubSpot Salesforce System Design
9 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers