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IT Support Customer Service (with German)

3 weeks, 5 days ago
Poland
Full-time
Mid Level
Customer Support
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Provide first-line support for customers and users.
  • Own incoming support tickets from initial handling through resolution.
  • Diagnose and resolve issues reported by users.
  • Work with technical teams to resolve complex cases.
  • Collaborate with implementation and onboarding teams for the DACH market.
  • Maintain and update the knowledge base within the global IT Support team.
  • Test new features and functionalities.
  • Support customer satisfaction across products, services, and platform features.
  • Contribute to additional projects aligned with your strengths and skills.

Requirements

  • At least 3 years of experience in the e-commerce sector.
  • Very good German language skills at B2+/C1+ level.
  • Good English language skills at B2 level.
  • Strong attention to detail and accuracy.
  • Ability to learn quickly and acquire new digital skills.
  • Strong communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical thinking skills.
  • Willingness to continuously expand knowledge.

Benefits

  • Opportunity to help build a global e-commerce brand from the ground up.
  • Work with passionate professionals from different cultures and regions.
  • Career and personal development opportunities in a fast-growing company.
  • A wide range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

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