Senior Collections Specialist (Remote - OR, WA &ID)

2 hours, 7 minutes ago
Full-time
Mid Level
Operations
Banner Bank

Banner Bank

Banner Bank: Established community bank offering personal and commercial banking services in the Western U.S.

Banks
1K-5K
Founded 1890

Description

  • Manage collection and recovery activities for assigned consumer, QuickStep small business, and credit card accounts.
  • Evaluate account performance and risk factors to recommend collection and recovery strategies.
  • Analyze complex delinquent accounts and develop short- and long-term recovery plans.
  • Prepare recommendations for repossession, litigation, charge-offs, and other recovery actions.
  • Administer bankruptcy accounts, including correspondence, court reporting, and recovery coordination.
  • Communicate with borrowers about payments, demand letters, repayment arrangements, and resolution options.
  • Prepare monthly collection reports and recommend loss-mitigation actions.
  • Monitor accounts to control delinquency and minimize loan losses.
  • Ensure collection activities comply with bank policies, security standards, and applicable regulations.
  • Identify and escalate potential compliance concerns.

Requirements

  • High school diploma or GED required.
  • At least 4 years of experience in collections, recovery, loan servicing, or related financial services required.
  • Experience managing complex delinquent accounts and collection activities.
  • Equivalent combinations of education and experience may substitute for degree requirements.
  • Understanding of consumer lending, small business lending, and credit card products preferred.
  • Proficiency with Microsoft Office and ability to learn new systems and technology.
  • Strong verbal, written, negotiation, organization, and customer relationship skills.
  • Knowledge of federal and state regulations related to lending, collections, and credit cards preferred.
  • Sound judgment, professionalism, and a customer-focused approach.
  • Ability to manage multiple priorities effectively; travel requirement is 0%.

Benefits

  • Starting salary range of $24.19–$31.87 per hour, based on experience.
  • Annual incentive potential.
  • Medical, dental, vision, short- and long-term disability, and life insurance.
  • Paid vacation, sick time, and 11 company-paid holidays.
  • 401(k) with up to a 4% company match.
  • Tuition reimbursement.

Interested in this position?

Apply directly on the company website

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