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Professional Services Manager, Fleet

2 weeks ago
United States
Full-time
Junior
Implementation Consultant
Project and Program Management
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 118

Description

  • Deploy network, hardware, and software solutions for Axon Fleet implementations.
  • Work directly with customers in a front-line, post-sale capacity to support the full implementation experience.
  • Identify and implement solutions with minimal assistance in a fast-paced environment.
  • Monitor software implementation lifecycles and support required customizations.
  • Conduct training sessions for technical contacts and end users on Axon Fleet products and applications.
  • Create accurate network diagrams and implementation documentation for planning and design.
  • Coordinate with customers and execute field commissioning tests.
  • Deliver timely project deployment reports and escalate product issues to Product Managers during site deployments.
  • Troubleshoot applications, computers, networks, and product issues.
  • Validate subcontractor 12V DC installations and synchronize Axon products within Fleet solutions.

Requirements

  • 3+ years of advanced computer network implementation experience, including systems software, Windows operating systems, applications software, hardware, and configurations.
  • A+, Network+ or equivalent certifications preferred.
  • Basic understanding of 12-volt DC circuit theory and electrical wiring diagrams preferred.
  • Mechanical dexterity and troubleshooting skills preferred.
  • Emergency Vehicle Technician, similar ASE Electronics certifications, or military electronics technician experience preferred.
  • Cradlepoint router or equivalent configuration, implementation, and deployment knowledge.
  • NCOS and NetCloud familiarity; Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred.
  • Knowledge of WAN access types, LAN, physical layer infrastructure, wireless technologies, access point networks, and VPNs.
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, and VPN.
  • Valid driver’s license required and must be maintained throughout employment.
  • Ability to work from any location with minimal oversight.
  • Ability to stand, bend, and stoop for up to 8 hours a day and lift or carry tools up to 75 lbs.
  • Willingness to travel 100% domestically Monday through Friday and reside within reasonable proximity to a major airport.

Benefits

  • Competitive salary with 401(k) employer match.
  • Base pay range of $66,000 to $105,600 USD.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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