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Reliability Success Manager

3 weeks ago
Europe
Full-time
Senior
Customer Success Manager
Customer and Technical Support
IoT
Apply Now
Augury

Augury

Augury offers AI solutions for industrial manufacturing to eliminate downtime, improve efficiency, and provide prescriptive insights for transformative work.

Industrial Conglomerates
251-1K
Founded 2011
$294M raised
View All Jobs 4

Description

  • Build trusted advisor relationships with technical project leads and maintenance and reliability stakeholders.
  • Drive customer adoption, retention, growth, and expansion across manufacturing facilities.
  • Identify strategic opportunities to grow customer usage and expand the Augury platform within facilities.
  • Travel to manufacturing sites to assess equipment fit, understand site processes, and determine equipment criticality.
  • Produce reports and site visit summaries after customer visits.
  • Partner with Corporate CSMs and Account Executives in a pod-style operating model to support customer success.
  • Coordinate onboarding, training, IoT issue resolution, and facility-level support for customers.
  • Act as the main point of communication for technical problem resolution related to Augury issues.
  • Collaborate with Product and Engineering teams to share customer feedback and inform the product roadmap.
  • Create post-implementation adoption activities and monitor customer initiative success over time.

Requirements

  • At least 5+ years of experience in manufacturing or reliability operations.
  • Knowledge and experience in reliability and maintenance operations.
  • Vibration Analysis CAT 2+ certification preferred but not required.
  • Strong understanding of current reliability best practices and methodologies.
  • Strong understanding of precision maintenance practices.
  • Ability to travel up to 50%.
  • Excellent interpersonal and communication skills with the ability to explain complex technical and vibration data clearly to non-technical audiences.
  • Experience collaborating cross-functionally with technical teams and customer stakeholders.
  • English and German fluency required.

Benefits

  • Remote role that can sit anywhere in Europe.
  • Opportunity to work with a people-first, inclusive, and equal opportunity employer.
  • Chance to contribute to industrial AI and digital transformation for global manufacturers.

Interested in this position?

Apply directly on the company website

Apply Now

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