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VP, Client Success

5 hours, 36 minutes ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
Azure Cybersecurity GitHub HIPAA Salesforce
Apply Now
Atmosera

Atmosera

Atmosera is a trusted global cloud partner offering Azure managed cloud services with a focus on security and compliance for critical business applications worldwide.

IT Services
51-200
Founded 1995
View All Jobs

Description

  • Own the end-to-end client-success model from managed-services transition and onboarding through adoption, service reviews, renewals, expansion, and value realization.
  • Drive retention performance, renewal readiness, and expansion forecasting in partnership with Sales.
  • Translate cloud operations, security, FinOps, modernization, Data & AI, and service-performance data into actionable business outcomes for clients.
  • Build and manage client health scoring, risk management, executive save plans, and corrective-action ownership for at-risk accounts.
  • Develop and operationalize the Atmosera Client Success Framework, including segmentation, success plans, executive coverage, service-review standards, renewal governance, and feedback loops.
  • Establish clear handoffs, decision rights, and escalation processes across Client Success, Operations, Security Operations, Professional Services, Sales, and Finance.
  • Lead, coach, and develop Client Success Managers and Technical Client Success Managers; set coverage, capacity, account-planning, performance, and succession standards.
  • Create voice-of-client feedback loops that inform service, process, go-to-market, and ideal-client-profile improvements.
  • Identify Azure consumption, Microsoft co-sell, cloud security, FinOps, Data & AI, and application modernization growth opportunities within existing accounts.

Requirements

  • 10+ years of experience in Client Success, account management, service delivery, or client-facing technology leadership.
  • 5+ years of experience leading managers or senior professionals.
  • Proven ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business.
  • Experience building or materially improving client-success frameworks, portfolio segmentation, health scoring, success plans, executive reviews, renewal governance, and feedback loops.
  • Ability to interpret MRR performance, forecast renewals and expansion, evaluate account economics, and prioritize portfolio risk.
  • Technical fluency in cloud and security, including connecting Azure operations, security, FinOps, and modernization to business outcomes.
  • Strong executive communication and judgment in complex client conversations.
  • Experience aligning Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes.
  • Demonstrated ability to hire, coach, develop, retain, and build succession plans for client-facing teams.
  • Experience with Microsoft-focused managed services or cloud consulting, regulated industries, Salesforce, Zendesk, ServiceNow, client-success platforms, BI, or operational telemetry (preferred).

Benefits

  • Competitive salary based on experience and skills.
  • Performance-based compensation with bonus potential.
  • 401(k) plan with a 100% company match on contributions up to 4% of salary.
  • 100% employer-paid health, vision, and dental insurance for employees.
  • Company-paid life, AD&D, short-term, and long-term disability insurance.
  • Three weeks of PTO, 11 paid holidays, and paid community service leave.
  • Remote work within the United States or work from a local U.S. office.
  • Employee recognition and reward program.

Interested in this position?

Apply directly on the company website

Apply Now

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