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Cloud Desktop Support Technician, 3rd Shift (Remote LATAM)

1 hour, 13 minutes ago
Mexico, Argentina, Chile, El Salvador, Honduras, Panama, Peru, Colombia, Dominican Republic, Uruguay, Ecuador
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure Linux PowerShell
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Atmosera

Atmosera

Atmosera is a trusted global cloud partner offering Azure managed cloud services with a focus on security and compliance for critical business applications worldwide.

IT Services
51-250
Founded 1995
View All Jobs 12

Description

  • Install, configure, and troubleshoot client workstations and applications using Microsoft Intune, Autopilot, and SCCM.
  • Provide primary support for Microsoft 365 and Exchange Online, including mail flow, permissions, and Outlook issues.
  • Support email migration projects, including tenant-to-tenant and on-premises to Microsoft 365 transitions, and assist with SharePoint and OneDrive data moves.
  • Manage and troubleshoot user identities in Azure Active Directory (Entra ID) and local Active Directory environments.
  • Monitor, analyze, and resolve incidents across Azure and vSphere platforms.
  • Install and administer Azure resources such as virtual machines, storage, and networking components.
  • Perform patch remediation and troubleshoot Windows and Linux operating system updates.
  • Manage VPN configurations, firewalls, and client-side connectivity issues.
  • Communicate technical issues and resolutions clearly in English and Spanish.
  • Contribute to knowledge bases, SOPs, client runbooks, and PowerShell-based automation efforts.

Requirements

  • 1+ years of systems administration or desktop support experience, with MSP background strongly preferred.
  • Proven experience supporting or executing email migration projects.
  • Hands-on experience with Azure administration and Microsoft 365 management.
  • Business professional fluency in English and Spanish, written and verbal, is required.
  • Familiarity with VPNs, firewalls, and basic networking troubleshooting.
  • Proficiency with common RMM and remote support tools such as ScreenConnect, LogMeIn, Kaseya, or ConnectWise.
  • Strong understanding of the Microsoft 365 admin center and productivity suite.
  • Ability to analyze system logs and telemetry to identify root causes.
  • Experience working in a fast-paced environment while managing multiple ticket priorities.
  • Preferred certifications include MS-900, MD-102, AZ-900, and AZ-104.

Benefits

  • Contractor position with the ability to work from home.
  • May require travel to a client site.
  • Inclusive and diversity-focused employer committed to equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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