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Cloud Desktop Support Technician, 3rd Shift (Remote LATAM)

3 months ago
Mexico, Argentina, Chile, El Salvador, Honduras, Panama, Peru, Colombia, Dominican Republic, Uruguay, Ecuador
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure Linux PowerShell
Apply Now
Atmosera

Atmosera

Atmosera is a trusted global cloud partner offering Azure managed cloud services with a focus on security and compliance for critical business applications worldwide.

IT Services
51-250
Founded 1995
View All Jobs 14

Description

  • Install, configure, and troubleshoot client workstations and applications using Microsoft Intune, Autopilot, and SCCM.
  • Provide primary support for Microsoft 365 and Exchange Online, including mail flow, permissions, and Outlook issues.
  • Support email migration projects, including tenant-to-tenant and on-premises to Microsoft 365 transitions, and assist with SharePoint and OneDrive data moves.
  • Manage and troubleshoot user identities in Azure Active Directory (Entra ID) and local Active Directory environments.
  • Monitor, analyze, and resolve incidents across Azure and vSphere platforms.
  • Install and administer Azure resources such as virtual machines, storage, and networking components.
  • Perform patch remediation and troubleshoot Windows and Linux operating system updates.
  • Manage VPN configurations, firewalls, and client-side connectivity issues.
  • Communicate technical issues and resolutions clearly in English and Spanish.
  • Contribute to knowledge bases, SOPs, client runbooks, and PowerShell-based automation efforts.

Requirements

  • 1+ years of systems administration or desktop support experience, with MSP background strongly preferred.
  • Proven experience supporting or executing email migration projects.
  • Hands-on experience with Azure administration and Microsoft 365 management.
  • Business professional fluency in English and Spanish, written and verbal, is required.
  • Familiarity with VPNs, firewalls, and basic networking troubleshooting.
  • Proficiency with common RMM and remote support tools such as ScreenConnect, LogMeIn, Kaseya, or ConnectWise.
  • Strong understanding of the Microsoft 365 admin center and productivity suite.
  • Ability to analyze system logs and telemetry to identify root causes.
  • Experience working in a fast-paced environment while managing multiple ticket priorities.
  • Preferred certifications include MS-900, MD-102, AZ-900, and AZ-104.

Benefits

  • Contractor position with the ability to work from home.
  • May require travel to a client site.
  • Inclusive and diversity-focused employer committed to equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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