Implementation Manager (m/f/x)

14 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Atmio

Atmio

Atmio offers a software platform for natural gas operations to detect, fix, and report methane emissions effortlessly, ensuring compliance with regulations. They also empower developers to build Beacon & IoT Smartphone Apps efficiently.

Internet Software & Services
1-10
Founded 2010

Description

  • Build strong, trust-based relationships with key customer stakeholders and own account health.
  • Drive renewals and expansion opportunities across the customer base.
  • Develop onboarding programs and proactive training, including onsite support when needed.
  • Help customers become self-sufficient and engaged users of the platform.
  • Gather customer feedback and insights and share them with product and software teams.
  • Help prioritize product and software improvements based on customer needs.
  • Contribute to internal CS tooling, documentation, and scalable processes.
  • Create and improve health monitoring and onboarding flows.
  • Collaborate closely with sales, software, and product teams to deliver exceptional service.
  • Help define the customer success playbook, structure, and processes for a small, growing team.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or Implementation.
  • Experience working with senior-level B2B clients.
  • A track record of upselling and driving renewals.
  • Strong project management skills.
  • A data-savvy mindset.
  • Experience working with technical products and cross-functional teams, including Sales, Software, and Product.
  • Excellent communication and conflict resolution skills.
  • A proactive, ownership-driven attitude and willingness to step outside your comfort zone.
  • Fluency in German and English.
  • A third language is a plus.

Benefits

  • Remote work from Hamburg or from northern Germany.
  • Unlimited vacation.
  • Flexible working hours.
  • Access to 1:1 psychologist sessions and workshops through Bloom.
  • Dedicated professional development budget.
  • Virtual stock options.
  • In-person team retreats.
  • Deutschlandticket for flexible public transportation access.

Interested in this position?

Apply directly on the company website

Apply Now

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