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Vice President, Infrastructure Services ( Remote )

3 weeks, 2 days ago
United States
Full-time
Executive
Infrastructure Engineer
DevOps and Infrastructure
Machine Learning
Apply Now
AssistRx

AssistRx

AssistRx is a technology solutions company that connects pharmaceutical and biotech manufacturers with prescribers, patients, and providers. Their flagship product, iAssist, simplifies the prescribing process for specialty therapies, focusing on accura...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 39

Description

  • Define and execute the enterprise infrastructure strategy aligned to business goals.
  • Lead the migration roadmap from colocation infrastructure to secure hybrid/cloud platforms.
  • Oversee production infrastructure, telephony, commercial off-the-shelf support, end-user technology, and the project management office.
  • Lead and develop multi-disciplinary teams while building accountability, innovation, and service excellence.
  • Manage core infrastructure operations across servers, storage, cloud platforms, telephony, and end-user computing.
  • Lead end-user technology services, including device lifecycle management and service desk operations.
  • Own incident, problem, and change management with a focus on root-cause resolution and operational stability.
  • Design scalable infrastructure and workplace technology solutions that meet business needs.
  • Drive proactive service management through monitoring, automation, and preventative maintenance.
  • Identify and operationalize AI use cases across infrastructure and service operations.

Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred.
  • 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions.
  • Demonstrated success driving operational transformation and service maturity.
  • Strong financial management, vendor oversight, communication, and stakeholder management skills.
  • Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices.
  • Direct experience leading cloud migration across legacy and hybrid environments preferred.
  • Experience with large-scale telephony infrastructure in a call center environment preferred.
  • Experience with automation, analytics, or AI-driven operations preferred.
  • Healthcare or other regulated environment experience preferred.

Benefits

  • Supportive, progressive, fast-paced work environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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