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Luxury Travel Operations Coordinator

8 hours, 51 minutes ago
Philippines, South Africa
Part-time
Mid Level
Operations Specialist
Operations
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 106

Description

  • Manage client and supplier emails for active trips.
  • Arrange airport transfers, hotel transfers, and other transportation.
  • Send VIP, pre-arrival, and preference communications to hotels.
  • Communicate client preferences, including room requests, dietary needs, celebrations, and arrival details.
  • Confirm hotel amenities, partner benefits, credits, upgrades, and booking inclusions.
  • Track requests, confirmations, deadlines, payments, cancellation dates, and unresolved logistics.
  • Coordinate restaurant, spa, activity, and concierge requests with hotel and destination partners.
  • Review confirmations for accuracy and flag discrepancies.
  • Prepare client-facing trip information and maintain accurate records in internal systems.
  • Escalate issues requiring advisor judgment and support additional travel operations projects.

Requirements

  • Exceptional attention to detail and accuracy.
  • Excellent written English, grammar, spelling, and professional communication skills.
  • Strong organization and ability to manage multiple trips and requests simultaneously.
  • Proactive approach to identifying missing information and following up on outstanding requests.
  • Sound judgment about independent decisions and when to escalate issues.
  • Professional communication skills with luxury hotels, concierges, destination management companies, and transportation providers.
  • Ability to follow established processes while adapting to changing travel plans.
  • Reliable availability across weekends, holidays, and multiple time zones.
  • Discretion when handling confidential information and high-profile or high-net-worth travelers.
  • Ability to work independently in a remote environment; luxury travel, hospitality, hotel, executive assistance, concierge, or high-end customer service experience is preferred.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No tracking software.

Interested in this position?

Apply directly on the company website

Apply Now

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