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Field Coordination Specialist

7 hours, 21 minutes ago
United States
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-200
Founded 2014
View All Jobs 2

Description

  • Respond quickly to field technician concerns and resolve issues as they arise.
  • Manage scheduling requests received through software, phone, email, and Slack.
  • Schedule, confirm, and support work orders, on-site visits, and facility reviews for the Field Service team.
  • Coordinate with internal teams, customers, and external partners to resolve complex concerns and deliver lasting solutions.
  • Develop deep knowledge of AssetWatch software and hardware solutions to diagnose issues and provide appropriate support.
  • Use multiple software tools to investigate problems and implement the correct resolution.
  • Build trusted relationships with internal stakeholders through timely, clear communication.
  • Identify and proactively address potential operational or customer challenges.
  • Respond to supply chain inventory concerns to ensure hardware is properly accounted for.
  • Provide additional support across the team as directed by the Field Coordination Manager.

Requirements

  • 2–5 years of customer service experience in a startup environment.
  • Technical support experience or equivalent experience.
  • Salesforce CRM proficiency required; experience with other CRM platforms is relevant.
  • Experience using remote communication tools such as Zoom and Slack.
  • Ability to work autonomously with minimal supervision in a fully remote environment.
  • Strong verbal and written communication skills, with a professional, empathetic, and customer-focused approach.
  • Ability to multitask, prioritize, solve problems, and manage time effectively in a changing workflow.
  • Strong organizational skills, accountability, adaptability, and a bias for action.
  • Dispatching, scheduling, and outbound phone customer service experience preferred.
  • Some college education preferred; a four-year degree is highly preferred.
  • Fluency in English; additional languages are a plus.
  • Authorization to work in the United States without sponsorship.

Benefits

  • Base salary of $55,000–$60,000 USD, with additional variable pay or bonuses discussed during the interview process.
  • Equity through stock options.
  • Remote-first work environment with a distributed team.
  • Flexible work schedule, with collaboration required during core working hours.
  • Comprehensive benefits, including retirement plan matching.
  • Unlimited PTO.
  • Opportunity to work with a growing team and make a direct impact.

Interested in this position?

Apply directly on the company website

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