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Customer Support Automation Engineer

3 weeks, 4 days ago
North America, United States
Full-time
Mid Level
AI Engineer
Artificial Intelligence and Machine Learning
Apply Now
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016
View All Jobs 84

Description

  • Design and build AI-powered workflows that automate repetitive support tasks across multiple systems.
  • Connect AI tools, APIs, and business applications into seamless support processes.
  • Identify opportunities to automate customer interactions and internal support operations.
  • Resolve customer support tickets to build product expertise and understand recurring customer challenges.
  • Work closely with the support team to spot issues that can be solved through automation.
  • Build and maintain integrations between support platforms, AI tools, ticketing systems, and internal applications.
  • Collaborate with Product, Development, and QA teams to improve automation accuracy and reduce manual work.
  • Measure automation effectiveness and continuously improve workflows based on customer outcomes and team feedback.

Requirements

  • 3–5 years of experience in SaaS customer support, technical support, solutions engineering, or a similar customer-facing technical role.
  • Experience building automations using APIs, AI tools, workflow platforms, or support systems.
  • Strong problem-solving skills and curiosity, with the ability to figure things out independently.
  • Excellent communication skills and the ability to work effectively with both technical and non-technical teammates.
  • Comfort learning new technologies quickly and adapting as AI tools evolve.
  • Experience with Zendesk or a similar customer support platform (preferred).
  • Experience working with AI chatbots, virtual agents, or AI-powered support tools (preferred).
  • Familiarity with APIs, webhooks, or workflow automation platforms (preferred).
  • Experience creating knowledge base content or improving internal support processes (preferred).
  • Basic scripting or technical troubleshooting experience (preferred).

Benefits

  • Remote work opportunity based in North America.
  • Salary range of $70,000–$80,000 USD per year.
  • Opportunity to build an AI-first support operation rather than maintain traditional support processes.
  • High ownership and autonomy to identify problems, build solutions, and see the impact of your work.
  • Continuous learning with exposure to the latest AI technologies and automation expertise.
  • Commitment to diverse, equitable, and inclusive hiring and workplace practices.
  • Candidates may request alternative accommodation during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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