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Client Success Manager, Array+

1 hour, 53 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Array

Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets
51-250
Founded 2020
View All Jobs 4

Description

  • Own a book of up to 150 strategically valuable Array+ clients.
  • Develop client messaging that helps users maximize the value of Array+.
  • Share product experimentation and optimization results with clients in partnership with the Conversion Rate Optimization Lead.
  • Provide proactive communication to clients about Array+ product changes.
  • Work with Deployment and Support teams to onboard new Array+ clients and deliver strong customer service.
  • Run renewal conversations and negotiate renewals with Array+ clients.
  • Document client feedback and share it with the Conversion Rate Optimization Lead and Product team.
  • Own growth metrics for Array+ revenue and active users.
  • Use AI tools as part of the daily workflow to work faster and ship more efficiently.

Requirements

  • 7+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup or financial institution.
  • Experience managing a large book of business with responsibility for revenue and active user growth.
  • Strong stakeholder management skills across internal teams and external clients.
  • Ability to think strategically and anticipate customer needs.
  • Basic understanding of UI/UX best practices.
  • Experience with a free-to-premium model is a major plus.
  • A belief that AI is reshaping work and a habit of using AI to accelerate work.
  • Ability to work effectively in a remote-first environment.

Benefits

  • Base salary of $150,000+, depending on experience.
  • Full medical, dental, and vision coverage, with premiums covered at 100% for full-time employees and 70% for dependents.
  • Unlimited PTO and sick leave, plus 14 company holidays.
  • 100% 401(k) match up to 4% with immediate vesting.
  • Generous parental leave for all parents.
  • $1,000 desk setup subsidy for a remote office.
  • $100/month subsidy for wifi and cell phone expenses.
  • Summer Fridays (half-day Fridays) from late May through the end of August.

Interested in this position?

Apply directly on the company website

Apply Now

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