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Delivery Manager

1 day, 3 hours ago
Chile, Latin America
Full-time
Senior
Program Manager
Project and Program Management
Agile CI/CD Design Systems GCP UX Design
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Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016
View All Jobs 12

Description

  • Act as the senior delivery point of contact for client stakeholders at the account and escalation level.
  • Manage client expectations by aligning sold scope, approved scope, and delivered work.
  • Lead Quarterly Business Reviews and translate delivery performance into business impact.
  • Run NPS cycles and turn client feedback into actionable improvement plans.
  • Lead scope change and change order negotiations while protecting margin integrity.
  • Serve as the first point of escalation for the Account Leadership Team and resolve blockers beyond project manager authority.
  • Oversee delivery performance, risk management, capacity, and workload balance across squads.
  • Own new client onboarding into the Managed Services model and establish operating rhythms from day one.
  • Maintain squad-level P&L visibility, including hours, utilization, revenue recognition, and margin.
  • Prepare monthly financial reports and support forecasting, headcount planning, and renewal conversations.

Requirements

  • 5+ years of experience in project management, program management, or delivery within a technical or service desk environment.
  • Experience managing other project managers and teams of 6–15 individual contributors across multiple concurrent client-facing projects.
  • Experience in a consulting, agency, or client-services environment is strongly preferred.
  • Demonstrated ability to make and execute tactical plans for a team or multiple workstreams.
  • Track record of leading and coaching others through management, feedback, and development.
  • Beginning participation in strategic planning and budgeting processes.
  • Ability to gain cooperation from peers and cross-functional partners such as Project Management, Client Services, and People Ops.
  • Comfort presenting initiatives to senior leadership and building support across multiple teams.
  • Strong understanding of modern software development practices, including cloud-native architectures, CI/CD pipelines, agile delivery, and common enterprise platforms.
  • GCP familiarity is preferred, along with the ability to evaluate technical trade-offs and speak credibly with engineers and designers at all levels.
  • Strong working knowledge of Project Management and Product Management methodologies, including discovery, roadmapping, and backlog management.
  • Familiarity with Experience Design deliverables such as research, UX, visual design, and design systems.
  • Awareness of AI-assisted development and design workflows is a meaningful asset.
  • High-empathy leadership with the ability to coach, give constructive feedback, and support development.
  • Hands-on experience managing resource allocation or casting across multiple concurrent projects.
  • Ability to interpret utilization and capacity data and make near-term recommendations.
  • Organized, process-oriented, and comfortable building lightweight rituals and tools that improve visibility and delivery quality.

Benefits

  • Great projects with international brands and globally impactful work.
  • An inclusive and safe environment where differences are celebrated.
  • Generous learning opportunities, including training budgets, partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Flexible work arrangements, including remote, in-office, and hybrid options.

Interested in this position?

Apply directly on the company website

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