RemoteLeaf Logo
Log in Sign up

Security Engineer (Support)

1 week, 6 days ago
India
Full-time
Junior
Security Engineer
Cybersecurity
Apply Now
Appfire

Appfire

Appfire specializes in providing enterprise collaboration software solutions that enhance workflow and productivity for teams using platforms like Atlassian, Microsoft, and Salesforce, while also offering tools for IT service management and agile work ...

Internet Software & Services
251-1K
$149M raised
View All Jobs 10

Description

  • Manage, categorize, prioritize, assign, and monitor information security tickets through resolution.
  • Coordinate with cross-functional teams to resolve tickets within established SLAs.
  • Serve as the initial contact for security events and conduct tier 1 triage before escalating to SecOps.
  • Provide technical support to users and internal teams for security-related issues.
  • Assist with deploying and configuring security tools using predefined processes.
  • Document resolutions, workarounds, and security procedures for knowledge-base development.
  • Review and improve ticket-management processes, including prioritization, escalation, and resolution practices.
  • Generate reports on ticket metrics, trends, recurring issues, and areas for improvement.
  • Support employee security awareness training and collaborate with the GRC team on best-practice programs.
  • Maintain current security documentation and communicate ticket status and concerns to stakeholders.

Requirements

  • 2–4 years of experience in IT support, security operations, or a related field.
  • Experience managing information security or IT ticketing systems.
  • Strong understanding of information security principles, common threats, and best practices.
  • Ability to analyze and troubleshoot security incidents and issues.
  • Excellent written and verbal communication skills, including explaining technical issues to nontechnical users.
  • Strong organizational skills and ability to manage multiple priorities.
  • Critical-thinking and efficient problem-solving abilities.
  • CompTIA Security+, ITIL, or similar certification preferred.
  • Ability to communicate effectively in remote or hybrid environments using tools such as Slack, Zoom, and G Suite.
  • Experience with coaching, mentoring, or people development preferred.

Benefits

  • Fully remote work within India, with optional Hyderabad office access and occasional event travel.
  • Company equity eligibility for all employees.
  • 21 days of paid annual leave, 10 paid public holidays, and unlimited short-term paid sick leave; annual leave increases to 26 days after five years.
  • Comprehensive group health insurance for employees and families, including dependent parents, plus parental protection, accident, term life, and telehealth coverage.
  • Work-from-home allowance of up to INR 12,000 annually.
  • Appfire University on-demand training and personal development resources.
  • Three fully paid volunteering days annually.
  • Crèche benefit for employees working from the office.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rithum

Staff Information Security Engineer - AI First

Rithum Internet Software & Services

Rithum is hiring a Staff AI-First Information Security Engineer to secure its AI-enabled commerce platform and workforce by building automated controls, guardrails, and monitoring that enable scalable innovation.

United States Full-time Lead Security Engineer
$170k-$220k
AWS Python SIEM Terraform
4 hours, 21 minutes ago
Rise8

Cybersecurity Engineer III (Cleared)

Rise8 11-50 Internet Software & Services

Rise8 is hiring a Cybersecurity Engineer III to secure cloud-based government systems and integrate security practices into delivery of critical federal missions.

United States Full-time Mid Level Security Engineer
$144k-$216k
Agile Ansible AWS Azure Bash Cybersecurity DNS Encryption Kubernetes Linux Python Terraform
4 hours, 51 minutes ago
Aledade

Staff Security Engineer - Data Security

Aledade 1K-5K Health Care Providers & Services

Aledade PBC is seeking a Staff Security Engineer to build and operate scalable security services and data-protection solutions for its remote-first healthcare technology environment.

United States Full-time Lead Security Engineer
AWS Azure C# C++ CI/CD Databricks Encryption Go HIPAA Java PostgreSQL Python Scala Snowflake
5 hours, 6 minutes ago
Aledade

Sr. Security Engineer I (Identity Access Management)

Aledade 1K-5K Health Care Providers & Services

Aledade PBC is hiring a remote Senior Security Engineer I to strengthen enterprise and cloud-native security, with a primary focus on identity and access management across the organization.

United States Full-time Senior Security Engineer
$182k-$195k
AWS Azure PowerShell Python Terraform
5 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers