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Senior Customer Success Manager

2 weeks, 1 day ago
Europe
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Amplemarket

Amplemarket

Amplemarket: AI platform for modern sales teams, simplifying customer discovery, engagement, and conversion with advanced lead intelligence and sales workflows.

Professional Services
51-250
Founded 2019
$12M raised
View All Jobs 3

Description

  • Own and manage a portfolio of customer accounts and build strong stakeholder relationships.
  • Act as a trusted advisor throughout the customer journey from onboarding to renewal.
  • Lead onboarding for new customers, including live product training sessions.
  • Track and report on customer success metrics such as satisfaction, NPS, retention, and growth.
  • Identify expansion opportunities and manage upsell initiatives.
  • Monitor account health and proactively mitigate churn risks.
  • Represent the voice of the customer internally and advocate for product improvements.
  • Collaborate with product, engineering, sales, and marketing teams to improve the customer experience.
  • Contribute to customer success process improvements and best practices.

Requirements

  • 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in SaaS.
  • Customer-centric mindset with a focus on delivering strong outcomes.
  • Exceptional relationship-building skills across users and executive stakeholders.
  • Proven success managing complex customer relationships, renewals, expansions, and advocacy.
  • Strong organizational skills to manage multiple accounts in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Analytical skills to forecast ARR changes and prepare data-driven QBRs.
  • Solid project management experience.
  • Commercial acumen to identify and close growth opportunities.
  • Ability to thrive in a remote-first environment and collaborate with multiple internal teams.
  • Previous experience in sales is a plus.
  • Previous experience in marketing, especially growth or performance marketing, is a plus.
  • Experience in a high-growth startup environment is a plus.
  • Familiarity with remote-first work practices is a plus.
  • Knowledge of the outbound sales industry, trends, and solutions is a plus.

Benefits

  • Competitive salary.
  • Health insurance.
  • Stock options.
  • Nice work environment.
  • Annual company trip to a secret location.

Interested in this position?

Apply directly on the company website

Apply Now

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