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Technical Account Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
SFTP
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AlertMedia

AlertMedia

AlertMedia: Leading emergency communication provider with fast, reliable solutions for risk identification and workforce protection.

251-1K
Founded 2013
$57M raised
View All Jobs 2

Description

  • Serve as the trusted technical advisor for assigned accounts and understand each customer’s business goals.
  • Provide proactive technical guidance and support throughout the customer lifecycle from implementation to renewal.
  • Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
  • Own and manage technical escalations to ensure timely resolution and customer satisfaction.
  • Conduct regular account reviews and roadmap sessions to share product updates, gather feedback, and maintain alignment.
  • Identify upsell and expansion opportunities based on customer needs and usage patterns.
  • Monitor and report on account health, usage metrics, and support trends.
  • Consult Customer Success Managers and customers on technical integrations, import configuration, troubleshooting, and ongoing support.
  • Drive internal process improvements, documentation upkeep, and product feedback and enablement.

Requirements

  • 3-5 years of experience in a customer-facing technical role.
  • Experience managing enterprise or mid-market accounts.
  • Strong understanding of APIs, integrations, and user access/security technologies such as SSO, SCIM, and SFTP.
  • Ability to read logs, debug issues, and translate technical problems into business impact.
  • Strong proficiency in AI tools and technologies to optimize customer workflows, automate processes, and improve operational efficiency.
  • Strong organizational skills and ability to manage multiple pipelines and priorities.
  • Excellent written and verbal communication skills with the ability to collaborate cross-functionally.
  • Ability and desire to work in a fast-paced, technically challenging environment.
  • This is a remote, U.S.-based position.
  • Must have existing authorization to work in the U.S. without sponsorship now or in the future.

Benefits

  • Competitive base salary plus a company-wide bonus program.
  • Generous and flexible time off plus parental leave policies.
  • Medical, Dental, Vision, and Life Insurance fully paid for employees.
  • 401(k) with generous company match.
  • Rewards and incentives program.
  • Opportunities to give back through community service.
  • Access to a new downtown Austin office with 360 views, a high-tech gym, and nearby running trails.
  • Ongoing career development opportunities through the Learning & Development team.

Interested in this position?

Apply directly on the company website

Apply Now

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