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Outreach Specialist, CACP

1 week, 4 days ago
United States
Full-time
Junior
Business Development
Customer and Technical Support
HIPAA
Apply Now
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised
View All Jobs 25

Description

  • Conduct high-volume outbound calls to educate patients about Advance Care Planning and schedule facilitator appointments.
  • Respond to inbound inquiries, resolve concerns, and manage referrals, worklists, and follow-ups.
  • Manage patient communications through email, SMS, and other multichannel systems.
  • Use approved scripts, workflows, SOPs, and job aids while meeting performance metrics.
  • Address patient concerns and objections with empathy, active listening, and professionalism.
  • Maintain HIPAA compliance, privacy standards, accurate documentation, and service quality.
  • Participate in team meetings, one-on-ones, coaching, communications, and required training.
  • Perform other duties as assigned.

Requirements

  • High school diploma.
  • At least 1 year of telephonic outreach, customer service, or telesales experience in a call-center environment.
  • Ability to navigate and adapt to telephony platforms, web applications, and CRM software.
  • Strong active listening, verbal communication, empathy, and objection-handling skills.
  • Strong written documentation skills and attention to detail.
  • Regular and predictable attendance.
  • Availability during core operating hours of 8 AM–8 PM EST or the applicable local time zone.
  • Reliable high-speed internet with at least 20 Mbps download, 20 Mbps upload, and no more than 50 ms jitter.
  • Ability to work prolonged periods seated at a desk and using a computer.
  • Healthcare, patient education, remote call-center, advance care planning, or end-of-life care experience preferred; English-Spanish bilingual proficiency is also preferred.

Benefits

  • Remote work and flexible schedules for eligible roles.
  • Health, dental, and vision insurance paid up to 80%.
  • 21 days of PTO during the first year, 11 paid holidays, and two paid volunteer days.
  • 12 weeks of paid parental leave for all new parents.
  • Six-week paid sabbatical after six years of service.
  • Educational assistance and clinical employee reimbursement programs.
  • 401(k) with up to a 4% company match.
  • Stock options.

Interested in this position?

Apply directly on the company website

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