Business Workflow Analyst

3 weeks, 4 days ago
Full-time
Mid Level
Project and Program Management
AJAIA | AI Consultancy

AJAIA | AI Consultancy

We guide companies from AI curiosity to AI capability, and we build alongside you. From strategy to live systems, we combine domain insight, engineering excellence, and hands-on execution. We make AI practical, powerful, and a sustainable driver of growth. Not through slides, but through software.

management consulting
1-10

Description

  • Meet with business stakeholders to understand how work is currently performed.
  • Observe operational workflows and document business processes across departments and functions.
  • Identify process dependencies, decision points, bottlenecks, inefficiencies, and redundancies.
  • Create detailed workflow maps, process diagrams, step-by-step guides, SOPs, and other operational documentation.
  • Capture screenshots, system walkthroughs, software usage, user responsibilities, and business rules.
  • Develop process inventories, executive summaries, operational reports, and documentation for leadership teams.
  • Facilitate discovery sessions and process reviews with internal and external stakeholders.
  • Translate business processes into automation requirements and support future automation and AI initiatives.
  • Present findings and recommendations in a structured, professional, and actionable format.
  • Communicate complex business operations clearly to both technical and non-technical audiences.

Requirements

  • Exceptional spoken and written English communication skills.
  • Strong business communication and comprehension abilities.
  • Excellent listening skills and attention to detail.
  • Ability to learn unfamiliar business processes quickly.
  • Strong organizational and documentation skills.
  • Analytical mindset with the ability to identify patterns and inefficiencies.
  • Ability to communicate professionally with U.S.-based clients and stakeholders.
  • Comfortable working independently and managing multiple projects.
  • Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields (preferred).
  • Experience working with U.S.-based companies or clients (preferred).
  • Familiarity with process mapping and workflow documentation (preferred).
  • Experience creating SOPs, guides, or operational documentation (preferred).
  • Exposure to AI tools, workflow automation, or business process optimization (preferred).

Benefits

  • Competitive base salary with performance incentives.
  • Professional development opportunities.
  • Paid time off (PTO).

Interested in this position?

Apply directly on the company website

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