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Staff Software Engineer, Communication Products

1 hour, 39 minutes ago
United States
Full-time
Lead
Software Engineer
Software Development
LLM Machine Learning NLP
Apply Now
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008
View All Jobs 95

Description

  • Design, build, and operate systems that serve ML models within the messaging stack with a focus on latency, reliability, and scalability.
  • Write and review technical designs for large, open-ended problems at the intersection of machine learning and product engineering.
  • Partner with ML, data science, and product teams to identify opportunities, define evaluation criteria, and improve production impact.
  • Collaborate with engineers and cross-functional partners across Messaging, Trust & Safety, Localization, and Platform organizations.
  • Lead the technical strategy for integrating ML capabilities into Airbnb’s messaging products, including smart replies, classification, moderation, translation, and conversational assistance.
  • Own the full lifecycle of ML-powered features from prototyping and experimentation through launch, monitoring, and iteration.
  • Mentor, guide, and support the career growth of individual contributors.
  • Establish engineering standards for ML integration, including feature flagging, A/B testing, observability, and graceful degradation.

Requirements

  • 9+ years of relevant hands-on engineering experience.
  • Bachelor’s, Master’s, or PhD in Computer Science or a related field.
  • Demonstrated experience building and shipping ML-powered product features in production environments.
  • Experience with model serving, feature pipelines, online/offline evaluation, and monitoring.
  • Strong architecture skills with experience designing large, high-scale applications.
  • Familiarity with NLP/NLU techniques and large language models, especially for messaging, conversational AI, or content understanding.
  • Experience shipping several large-scale projects with multiple cross-team dependencies.
  • Strong technical leadership and communication skills with the ability to translate between ML research, product goals, and engineering execution.
  • Experience operating distributed, real-time systems at scale with high reliability requirements.
  • Experience with real-time messaging systems or event-driven architectures.
  • Familiarity with ML infrastructure at scale, such as feature stores, model registries, and online inference platforms.
  • Preferred experience in trust & safety, content moderation, or internationalization in a messaging context.
  • Preferred experience with LLM-based product features, including prompt engineering, retrieval-augmented generation, or fine-tuning.

Benefits

  • Base pay range of $204,000 to $255,000 USD.
  • Eligible for bonus.
  • Eligible for equity.
  • Eligible for benefits.
  • Employee Travel Credits.
  • Remote-eligible work arrangement in the US.
  • Occasional office or offsite attendance may be required, as agreed with the manager.

Interested in this position?

Apply directly on the company website

Apply Now

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