Staff, Advanced Analytics, CS Safety

1 month ago
Full-time
Lead
Data Science and Analytics
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Act as a data thought partner to product and business leaders across CS Safety by providing insights, recommendations, and enabling data-informed decisions.
  • Drive day-to-day analytics work and build scalable data tools and analytical frameworks.
  • Lead and drive data-driven roadmaps for CS Safety working groups and recommend actionable, metric-backed solutions to product and operational problems.
  • Build, own, and maintain an insights and reporting platform that measures and improves behaviors, product interfaces, and processes across the CS Safety platform and contact center network.
  • Perform data modeling of entities using appropriate tools and frameworks to optimize community and agent experiences.
  • Define and evaluate key metrics in unstructured problem spaces, including measurement of ML models and communicating what moves those metrics and why.
  • Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk.
  • Influence experimentation and measurement strategies by conducting power analyses, defining exit criteria, and applying statistical and causal inference methods to improve inference.
  • Drive data-driven decisions across business verticals via business reviews, scorecards, self-serve portals, OKRs, and cross-functional planning.

Requirements

  • 10+ years of industry experience in business analytics.
  • Bachelor's degree in a quantitative field required; Master's or PhD in Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, or Operations Research is a plus.
  • Experience supporting safety, risk, Trust & Safety, compliance, or employee wellbeing in high-volume call center or customer operations environments.
  • Expert-level SQL and expert proficiency in at least one data analysis programming language (Python or R).
  • Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting.
  • Working knowledge of schema design and high-dimensional data modeling and familiarity with ETL frameworks (e.g., Airflow).
  • Proven ability to influence senior leaders and drive outcomes across cross-functional teams.
  • Ability to work independently and operate effectively under ambiguity in a fast-growth, complex environment.
  • Must live in a U.S. state where Airbnb, Inc. (or the employing Airbnb entity) has a registered entity if working remotely in the U.S.; occasional office or offsite attendance may be required.

Benefits

  • Base pay range $176,000–$220,000 USD.
  • Role may be eligible for bonus, equity, benefits, and Employee Travel Credits.
  • US - Remote Eligible with occasional office or offsite attendance as agreed with manager (subject to registered-state requirements).
  • Airbnb provides a disability-inclusive application and interview process and offers reasonable accommodations for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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