Software Engineer, Community Support Engineering

55 minutes ago
Full-time
Mid Level
Software Development
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Design, implement, and maintain tools and systems for service reliability, monitoring, and alerting.
  • Contribute across the full development cycle, including technical design, development, test automation, experimentation, analysis, and launch.
  • Collaborate with TechOps and other engineering teams to build services with reliability in mind.
  • Provide guidance on the use of tooling and automation to support operational effectiveness.
  • Identify opportunities to improve service reliability, scalability, and efficiency, and drive implementation.
  • Help establish and promote a culture of reliability across the organization.
  • Raise the bar for quality, reliability, and availability through operational excellence.
  • Evaluate new technologies and industry best practices to improve reliability and incident response.
  • Use AI and other technologies to move incident management from reactive manual processes to proactive automated systems.

Requirements

  • 3+ years of relevant software development experience in a fast-paced tech environment.
  • Bachelor’s and/or Master’s degree, preferably in Computer Science, or equivalent experience.
  • Experience collaborating with multiple engineering teams and cross-functional partners.
  • Strong expertise in building large-scale backend systems.
  • Experience building user-facing features.
  • Strong product and design instinct with experience creating well-designed experiences.
  • Experience leading and shipping large initiatives with high business impact.
  • Good judgment in balancing short-term business needs with long-term technical quality.
  • Strong communication and influence skills across a wide range of stakeholders.
  • Fluency in English and Mandarin.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Software Engineer, Data Infrastructure & Acquisition - Baltimore, MD, USA

Speechify 51-250 Internet Software & Services

Speechify is hiring a Software Engineer for its AI data team to source, ingest, and manage large-scale audio datasets that support model training for its consumer and enterprise products.

Bash Docker GCP Linux Python Terraform
38 minutes ago

Senior Software Engineer, Core Experiences - Thessaloniki, Greece

Speechify 51-250 Internet Software & Services

Speechify is seeking a Senior Software Engineer for its Core Experiences Team to build and maintain the foundational services and SDKs that power the product across platforms.

GCP Java Kotlin
49 minutes ago

Senior Software Engineer, Full Stack (Frontend Focused)

Relativity Space 251-1K Aerospace & Defense

Relativity Space is hiring a Factory Platform software engineer to build internal applications and automation systems that support Terran R manufacturing, testing, and launch operations.

Agile Apache Spark AWS dbt Go Helm Kubernetes Microservices MongoDB PostgreSQL Python React Terraform TypeScript
55 minutes ago

Software Engineer, Fleet Monitoring

Waymo Autonomous vehicles, robotics, AI, ride-hailing / mobility tech

Waymo is hiring a full stack software engineer to build internal Angular-based tools and platform systems that support fleet monitoring and help the company scale its autonomous ride-hail service into new markets.

Angular C++ CSS Go HTML Java JavaScript Kotlin Python React TypeScript UX Design
55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers