Quality Insight Analyst- Payment Risk Operation

17 minutes ago
Full-time
Senior
Quality Assurance and Testing
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Manage card fraud quality assurance activities and support additional audit initiatives as needed.
  • Perform detailed testing of investigations completed by Payments Risk Operations teams.
  • Audit daily investigative activities and appeal decisions related to suspended accounts, chargebacks, fraud, and account takeovers.
  • Review payments data, chargeback cases, and high-risk alerts to verify accuracy and identify process gaps.
  • Lead QA efforts and continuous improvement initiatives for card fraud reviews and related operational processes.
  • Analyze high-risk transactions to identify emerging fraud patterns and prevent future fraudulent activity.
  • Develop and present monthly and quarterly QA findings to leadership and collaborate on corrective action plans.
  • Partner with payments risk teams to perform root cause analysis, provide coaching, and ensure follow-up actions are completed.
  • Quickly learn new operational processes and provide feedback and risk assessments before new product or feature launches.
  • Review complex procedural documents and ensure remedial actions are tracked through completion.

Requirements

  • Bachelor’s degree or technical equivalent.
  • 5+ years of work experience in regulatory compliance, merchant risk, fraud, quality, risk management, audit, or a related field.
  • At least 1 year of experience in Payments Risk Ops or Transactions Monitoring and Investigations Reporting (TMIR).
  • Comprehensive understanding of fraud, merchant risk, and AML investigation processes.
  • CFE or ACAMS certification preferred.
  • Preferred direct experience in fraud or AML.
  • Strong process-thinking and exceptional organization and process management ability.
  • Superior attention to detail and strong problem-solving skills with adaptability and resilience.
  • Ability to analyze data points, make defensible judgments, and communicate them verbally and in writing.
  • Ability to manage multiple projects, work with investigators and management, and thrive in a fast-paced environment.

Benefits

  • Annual base pay range of ₹770,000 to ₹1,100,000 INR.
  • Eligible for bonus or incentives.
  • Eligible for one or more equity programs.
  • Eligible for benefits.
  • Employee Travel Credits.

Interested in this position?

Apply directly on the company website

Apply Now

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