Platform Lead - Digital Products, Community Support

1 month ago
Full-time
Lead
Artificial Intelligence and Machine Learning
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Define and execute the vision for Airbnb’s self-serve path, delivering robust, extensible systems that enable rapid innovation and global scale.
  • Envision, build, and scale agentic AI capabilities and platforms to reduce friction and deliver seamless, personalized support at scale.
  • Define, shape, and deliver proactive support capabilities that meet customers where they are and drive customer delight.
  • Manage and develop a high-performing, globally distributed team of platform managers, cultivating a culture of innovation, inclusion, and growth.
  • Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable business and user benefits.
  • Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision and drive priorities.
  • Deliver extensible platform capabilities that empower rapid experimentation and enable hosts and guests to self-solve across Airbnb’s multi-sided community.

Requirements

  • 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams.
  • Deep experience developing and launching extensible platform capabilities at scale.
  • Proven experience building delightful consumer experiences used by millions of customers globally.
  • Demonstrated success building AI/ML-led consumer products in complex, global operations.
  • Inspirational people leader with a track record of developing talent and fostering inclusive, high-performance teams.
  • Proven ability to translate business needs into innovative, user-centric technology solutions.
  • Exceptional communication and influencing skills, including working across functions and with executive stakeholders.
  • Analytical, data-driven problem solver who can operate effectively in fast-paced, matrixed organizations.
  • Community-first, user-centric mindset with a relentless drive for excellence.
  • Experience in multi-sided marketplaces is a strong plus.
  • This position is US - Remote Eligible; candidates must live in a state where Airbnb, Inc. has a registered entity and may be expected to attend occasional office days or offsites.

Benefits

  • Base pay range $224,000 — $280,000 USD (actual base pay dependent on experience and other factors).
  • Eligible for bonus and equity.
  • Employee benefits and Employee Travel Credits.
  • US-remote eligible role with occasional office or offsite attendance as agreed with manager.
  • Reasonable accommodation support for candidates with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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