RemoteLeaf Logo
Log in Sign up

Associate Manager / Manager - Financial Operations

1 hour, 13 minutes ago
Thailand
Full-time
Lead
Accounting Manager
Operations
SQL Tableau
Apply Now
Agoda

Agoda

Agoda is an online travel agency that specializes in providing a vast selection of accommodation options worldwide, ensuring customers access to competitive pricing and a user-friendly booking experience.

Consumer Services
10K-50K
Founded 2005
View All Jobs 37

Description

  • Lead investigations into high-value payment claims by validating them against internal data.
  • Resolve complex disputes by coordinating across Tech, Finance, Account Managers, and external partners.
  • Analyze dispute and operational data to identify trends, root causes, and productivity KPI performance.
  • Translate data findings into clear, actionable insights for stakeholders.
  • Lead or mentor a team of specialists and reinforce a culture of accuracy, speed, and ownership.
  • Drive automation initiatives to reduce manual workflows and future dispute volumes.
  • Prioritize team resources and workload based on risk analysis and changing stakeholder needs.
  • Own the Disputes and Finance Operations function as the operational lead for complex B2B payment discrepancies.

Requirements

  • Minimum 8 years of experience in data-driven operations, disputes, or specialized support.
  • 3+ years of people management experience.
  • Proficiency in Microsoft Excel and the ability to validate data-heavy claims.
  • Strong analytical and communication skills with the ability to explain complex data to technical and non-technical stakeholders.
  • Ability to balance contractual obligations with partner relationships and business goals.
  • Exceptional English fluency for high-stakes discussions with internal and external stakeholders.
  • Detail-oriented, hands-on, and able to navigate ambiguity while delivering speed and accuracy.
  • Experience in B2B partner operations, vendor management, or payment disputes is a plus.
  • Working knowledge of SQL and data visualization tools such as Tableau is a plus.

Benefits

  • Work on a global travel platform as part of Booking Holdings.
  • Join a diverse, international team of more than 7,000 people across 90 countries.
  • Opportunity to work in Bangkok.
  • Equal opportunity employer committed to an inclusive workplace.
  • Application may be kept on file for consideration for future vacancies.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

instacart.careers

Trust & Safety Manager, Critical Response

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Critical Response Manager to lead safety and escalation operations that protect shoppers, customers, and retail partners across urgent, high-impact incidents.

Canada Full-time Lead Operations Manager
$85k-$90k
Salesforce SQL
34 minutes ago
Databricks

Staff Product Operations Manager

Databricks 1K-5K IT Services

Databricks is hiring a Support Operations Leader in Bangalore to own support operations for the local team and improve coverage, workflows, and cross-functional execution at scale.

India Full-time Lead Operations Manager Program Manager
Apache Spark MLflow
41 minutes ago
instacart.careers

Customer Experience Operations Manager (Pillar Lead)

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a remote CX Pillar Ops Manager to lead operations for consumer support pillars and drive customer experience improvements across its marketplace.

United States Canada Full-time Senior Customer Support Operations Manager
$139k-$176k
CRM Looker SQL Tableau
44 minutes ago
Precision For Medicine

Manager, Global Clinical Monitoring (CRA Line Manager)

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is seeking a Manager, Global Clinical Monitoring to lead CRA operations and support clinical trial quality and resource management across its global clinical research organization.

Australia Full-time Lead Operations Manager
59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers