Operations Enablement Lead

2 hours, 59 minutes ago
Full-time
Lead
Project and Program Management
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012

Description

  • Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives aligned to servicing strategy and OKRs.
  • Define program strategy and own roadmaps, execution plans, KPIs, timelines, budgets, dependencies, and risk mitigation.
  • Hire, coach, and develop managers and individual contributors, providing performance management and career development to build long-term capability.
  • Partner with Product, Engineering, Operations, Compliance, and vendors to align priorities, manage dependencies, and deliver measurable business outcomes.
  • Establish stakeholder governance and deliver polished, executive-ready communications on program status, risks, outcomes, and impact.
  • Proactively identify and manage risks, issues, and trade-offs across programs and guide data-backed decision-making to ensure timely resolution.
  • Champion Lean Six Sigma and continuous improvement practices to identify root causes and implement scalable solutions that improve quality, efficiency, and compliance.
  • Own end-to-end change management and adoption across project lifecycles, from design and implementation to measurement and sustained outcomes.
  • Provide strategic oversight of knowledge management and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools) to ensure accuracy, usability, and scalability.
  • Set direction for learning and training programs (onboarding, continuous learning, product rollouts) and partner to improve customer and agent experiences by aligning workflows, tooling, and operational processes.

Requirements

  • 6+ years of experience in program management or product operations, preferably within large-scale or global operations.
  • 2+ years of experience managing teams in fintech or financial services, including scaling operations in regulated environments.
  • Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR, and knowledge of dispute management rules and regulatory response requirements.
  • Proven experience leading managers or senior individual contributors, including hiring, coaching, and performance management.
  • Certification in Lean Six Sigma, PMP, or Design Thinking strongly preferred.
  • Experience implementing and scaling knowledge management and training platforms (Salesforce, Confluence, LMS, or AI-driven knowledge tools).
  • Demonstrated success delivering large-scale, cross-functional initiatives with measurable outcomes and strong execution discipline.
  • Advanced proficiency in process mapping, workflow analysis, operational design, strategic planning, risk management, and prioritization.
  • Exceptional written and verbal communication skills with the ability to influence senior leaders and deliver executive-ready narratives.
  • Proven experience designing compliant business processes and building/scaling workflows within highly regulated environments.

Benefits

  • USA base pay range (CA, WA, NY, NJ, CT): $130,000 - $170,000 per year; other U.S. states: $115,000 - $155,000 per year (employees new to Affirm typically start at the start of the range).
  • Total compensation may include equity rewards and an employee stock purchase plan (ESPP).
  • 100% subsidized medical coverage plus dental and vision coverage for you and your dependents.
  • Monthly stipends for health, wellness, technology, and other flexible spending wallets (Technology, Food, Lifestyle, family forming expenses).
  • Remote-first work environment with flexibility to work almost anywhere within the country of employment, with occasional on-site work as needed.
  • Competitive vacation and holiday schedule.

Interested in this position?

Apply directly on the company website

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