Operations Enablement Lead

3 hours, 12 minutes ago
Full-time
Lead
Project and Program Management
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012

Description

  • Own program and team performance by leading a team responsible for delivering complex, cross-functional programs aligned to servicing strategy, OKRs, and business priorities.
  • Set strategic direction and develop program roadmaps with clear execution plans, KPIs, timelines, budgets, dependencies, and risk tracking.
  • Hire, coach, and develop a high-performing Operations Enablement team through performance management and career development activities.
  • Drive cross-functional alignment with Product, Engineering, Operations, Compliance, and vendor teams to manage dependencies and deliver measurable outcomes.
  • Establish stakeholder governance and deliver polished, executive-ready communications on program status, risks, outcomes, and impact.
  • Manage risk and delivery at scale by identifying risks, guiding data-backed decision-making, and ensuring timely resolution with partners.
  • Lead operational excellence through Lean Six Sigma and continuous improvement practices to identify root causes and implement scalable solutions.
  • Own change and adoption by overseeing projects end-to-end from design through implementation, change management, adoption, and measurement.
  • Oversee knowledge and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools) to ensure accuracy, usability, and scalability.
  • Guide learning and training strategy for onboarding, continuous learning, and new product rollouts using metrics and feedback loops to improve effectiveness.

Requirements

  • 6+ years of experience in program management or product operations, preferably within large-scale or global operations.
  • 2+ years of experience managing teams in fintech or financial services, including scaling operations in regulated environments.
  • Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, and GDPR, including dispute management rules and regulatory response requirements.
  • Proven experience leading managers or senior individual contributors, including hiring, coaching, and performance management.
  • Certification in Lean Six Sigma, PMP, or Design Thinking strongly preferred.
  • Experience implementing and scaling knowledge management and training systems (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
  • Demonstrated success delivering large-scale, cross-functional initiatives with strong execution discipline and measurable outcomes.
  • Strong strategic planning, risk management, and prioritization skills with the ability to balance short-term delivery and long-term capability building.
  • Exceptional written and verbal communication skills with the ability to influence senior leaders and deliver executive-ready narratives.
  • Advanced proficiency in process mapping, workflow analysis, and operational design, and proven experience designing compliant business processes and scaling workflows in regulated environments.

Benefits

  • Base pay range (CAN) per year: $102,000 - $142,000.
  • Total compensation may include equity rewards and an equity grade (Equity Grade - 4).
  • Monthly stipends for health, wellness, and tech spending as part of total compensation.
  • 100% subsidized medical coverage plus dental and vision for you and your dependents.
  • Flexible remote-first work environment with occasional office presence as needed.
  • Flexible Spending Wallets with generous stipends for Technology, Food, Lifestyle needs, and family forming expenses.
  • Competitive vacation and holiday schedules to support time off and rest.
  • Employee Stock Purchase Plan (ESPP) enabling purchase of Affirm shares at a discount.

Interested in this position?

Apply directly on the company website

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