Remote - Bilingual Contact Center Representative - IHA Scheduling Team (6623)

4 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Answer inbound and make outbound calls to schedule members for in-home health assessments.
  • Identify and address customer needs, complaints, and service issues.
  • Explain solutions, handle objections, and provide accurate, supportive responses.
  • Use active listening to confirm information and de-escalate difficult interactions.
  • Build trusted relationships with members and call center colleagues.
  • Use call center software, databases, scripts, and other tools accurately.
  • Meet or exceed call center performance metrics while delivering consistent customer service.
  • Make recommendations for products or services that meet customer needs.
  • Participate in training and ongoing learning opportunities.
  • Attend meetings on camera when required and complete additional tasks assigned by the supervisor.

Requirements

  • Bilingual proficiency in English and Spanish is mandatory.
  • At least 2 years of call center experience in a target-driven environment preferred.
  • Outbound sales experience is a plus.
  • Strong verbal and written communication, clear diction, active listening, empathy, and customer diplomacy skills.
  • Ability to multitask in a fast-paced environment while using computer systems and speaking with customers.
  • Strong time management, decision-making, problem-solving, and adaptability skills.
  • Ability to collaborate effectively and follow company protocols and guidelines.
  • Proficiency with computers, data entry, and Microsoft Word, Excel, and Outlook.
  • Typing speed of at least 40 WPM; 60 WPM preferred.
  • Availability Monday through Friday between 6:00 a.m. and 6:00 p.m. Pacific Time, with possible Saturday hours.
  • Eligible to work remotely from within the United States.
  • Must have a Windows 10 or 11 computer with video-calling capability and stable high-speed internet.

Benefits

  • $15–$17 per hour.
  • Paid time off.
  • Health benefits.
  • Fully remote work within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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