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Principal Site Reliability Engineer

1 month ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Ansible Argo CD Azure Bash Flux Git GitHub GitOps HIPAA Kubernetes Linux OpenTelemetry PowerShell Python Terraform
Apply Now
Accela

Accela

Accela is the leading provider of productivity and civic engagement software solutions for local, state, and federal government agencies. Their platform offers cloud-based solutions for permitting, licensing, code enforcement, and service request manag...

Internet Software & Services
251-1K
Founded 1999
$234M raised
View All Jobs 10

Description

  • Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform.
  • Drive the evolution from VM-based architectures to containerized and cloud-native services in partnership with cross-functional engineering teams.
  • Improve and sustain platform availability, performance, scalability, security, and cost efficiency.
  • Define, implement, and operate SLOs, SLAs, and error budgets for critical platform services.
  • Lead observability initiatives across metrics, distributed tracing, logging, and monitoring to improve system visibility and incident response.
  • Drive root cause analysis for complex production incidents and facilitate blameless postmortems with tracked corrective actions.
  • Design, develop, and maintain automation, tooling, and software that improve reliability, efficiency, scalability, and developer productivity.
  • Serve as a senior escalation point during production incidents and platform changes affecting availability, performance, security, or compliance.
  • Partner with Security and Compliance teams to support regulatory and compliance requirements such as SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS.
  • Translate operational metrics and platform health data into actionable insights for engineering leadership and executive stakeholders.
  • Mentor engineers across the Cloud Engineering organization and influence engineering best practices.

Requirements

  • 8+ years of experience in Site Reliability Engineering, Software Engineering, Cloud Infrastructure, or related disciplines within a SaaS environment.
  • Experience leading complex technical initiatives.
  • Demonstrated technical leadership in containerized and orchestrated environments, including Kubernetes or equivalent technologies.
  • Hands-on experience operating and supporting large-scale SaaS platforms on Microsoft Azure.
  • Experience developing automation and operational tooling using Python, PowerShell, Bash, or similar scripting languages.
  • Deep expertise designing, operating, analyzing, and troubleshooting complex distributed systems across application, infrastructure, networking, and operating system layers.
  • Strong experience with modern observability platforms, including monitoring, logging, metrics, and distributed tracing.
  • Demonstrated success leading incident response, Root Cause Analysis, and continuous improvement initiatives.
  • Experience establishing and maturing Incident, Problem, and Change Management practices.
  • Strong written and verbal communication skills for technical and executive audiences.
  • Experience using Git and GitHub-based development workflows.
  • Experience with Infrastructure-as-Code practices and tooling, particularly Terraform.
  • Experience with configuration management platforms such as Ansible.
  • Experience supporting SaaS platforms subject to public-sector compliance frameworks, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS.
  • Experience implementing GitOps deployment methodologies using tools such as Argo CD or Flux.
  • Experience implementing and operating OpenTelemetry-based observability solutions.
  • Cloud FinOps experience, including cost optimization and resource efficiency initiatives within Microsoft Azure environments.
  • Strong Linux systems administration experience alongside Microsoft Windows expertise.
  • Experience leveraging AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar technologies to improve productivity and operational efficiency.
  • Up to 10% travel for team collaboration, planning sessions, conferences, and critical business initiatives.

Benefits

  • Annual base salary range of $160,000-$185,000.
  • Eligibility for an annual discretionary bonus target based on company and individual goal achievement.
  • Flexible time off.
  • Comprehensive medical, dental, and vision plans.
  • Family planning benefits.
  • 401(k) retirement savings plan with company match.
  • Health savings account with company contributions.
  • Flexible spending account.
  • Life, accident, and disability coverage.
  • Business travel insurance.
  • Employee assistance programs and other well-being benefits.
  • Remote-friendly work indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

Apply Now

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