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Director, Family Support Educator

7 hours, 26 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
HIPAA
Apply Now
Acadia Pharmaceuticals

Acadia Pharmaceuticals

Acadia Pharmaceuticals, with over 30 years of experience, pioneers essential therapies for Parkinson's disease psychosis and Rett syndrome, while focusing on addressing negative symptoms in various disorders.

Pharmaceuticals
251-1K
Founded 1993
$101M raised
View All Jobs

Description

  • Provide strategic leadership and oversight to Family Support Educator Leads and their teams.
  • Directly manage FSE Leads and indirectly manage Family Support Educators.
  • Lead execution of patient education and One Acadia initiatives.
  • Monitor compliance adherence and help resolve escalations, complaints, and communication issues.
  • Serve as the primary representative for the FSE team with cross-functional partners across patient support, access, marketing, sales, and distribution.
  • Support training and onboarding of new FSE Lead and FSE team members.
  • Develop metrics, MBO plans, reporting, analytics, and performance insights for internal stakeholders.
  • Prepare for and participate in executive, national, and regional commercial meetings, including slide development and storyboarding.
  • Conduct performance reviews and evaluations for FSE Leads and FSEs as needed.
  • Recruit, hire, train, and help maintain the culture, engagement, and development of the FSE team.

Requirements

  • Bachelor’s degree required; MBA is a plus.
  • 15 years of relevant experience in Patient Support Services, Access, National Accounts, Specialty Pharmacy, Nursing, or a related field.
  • Minimum 5 years of leadership experience in Patient Support Services, Market Access, Patient Education, National Accounts, Sales Management, Clinical Education, or Access Leadership.
  • In-depth experience in account management and patient/caregiver education.
  • Strong understanding of the healthcare field environment and the rare disease space.
  • Proficiency in creating and communicating a clear vision to team members.
  • Track record of increased responsibilities and successful cross-functional collaboration.
  • Strong interpersonal, organizational, time management, written, verbal, and presentation skills.
  • Working knowledge of HIPAA rules and regulations related to patient privacy.
  • Ability to manage expenses within allocated budgets and travel up to 50%; role requires living within a reasonable distance to a major airport and ability to travel independently by car or plane up to 80% of the time.

Benefits

  • Competitive base salary of $194,000 to $243,000 USD.
  • Eligible for discretionary bonus and equity awards based on individual and organizational performance.
  • Competitive base, bonus, new hire, and ongoing equity packages.
  • Medical, dental, and vision insurance.
  • Employer-paid life, disability, business travel, and EAP coverage.
  • 401(k) plan with a fully vested 1:1 company match up to 5%.
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in.
  • 15+ vacation days, 13–15 paid holidays, and 10 days of paid sick time.
  • Paid parental leave and tuition assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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