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Dispatch Lead

58 minutes ago
Anywhere
Full-time
Junior
Operations Specialist
Project and Program Management
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 40

Description

  • Manage day-to-day dispatch operations within an assigned territory to ensure timely and accurate routing of legal documents.
  • Serve as a working lead for a team of dispatchers by providing guidance, support, and task coordination.
  • Support team members on complex, high-priority, or hard-to-dispatch assignments.
  • Monitor territory performance, including coverage, turnaround times, and pricing, and make data-informed adjustments.
  • Review and approve pricing exceptions, sheriff service requests, and other escalated dispatch decisions.
  • Act as a primary point of contact for internal stakeholders, handling escalations and communicating service risks or delays.
  • Source, onboard, and manage offline vendors to fill coverage gaps and ensure job completion.
  • Partner with recruiting and network teams to identify coverage needs and support process server network growth.
  • Maintain accurate documentation of dispatch activity, vendor performance, and territory metrics.
  • Identify process improvement opportunities to improve dispatch efficiency, coverage, and service quality.

Requirements

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • 2+ years of experience in legal dispatch, process serving, or a related legal operations role.
  • Demonstrated ability to guide or support peers in a fast-paced operational environment.
  • Experience coordinating with offline or on-demand vendors preferred.
  • Strong organizational and prioritization skills with the ability to manage a personal workload while supporting others.
  • Excellent written and verbal communication skills, including the ability to negotiate with external vendors.
  • High attention to detail and commitment to compliance with service-of-process standards.
  • Proficiency in dispatch or case management platforms; experience with ABC Legal systems preferred.
  • Familiarity with state-specific service of process rules across multiple jurisdictions (nice to have).
  • Experience identifying and onboarding new process servers or offline vendor contacts (nice to have).
  • Prior experience in a dispatch lead or senior dispatcher role (nice to have).
  • Bilingual proficiency in English/Spanish is a plus.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP) and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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