Customer Service Representative (Remote)

1 hour, 50 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Respond to customer support tickets and resolve issues related to existing orders.
  • Manage high-volume phone calls from existing customers and assist new customers with placing online orders.
  • Respond to emails from customers, internal teams, and process servers regarding orders, payments, questions, and concerns.
  • Document customer issues and case/order information in Confluence.
  • Visit court dockets for case-filing information and occasionally retrieve filed papers.
  • Correct errors, follow up with process servers, and keep orders moving through the workflow.
  • Coordinate with other teams to ensure all required tasks are completed on orders.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Experience using Microsoft Outlook, Excel, Word, PDF Editor, and phone systems preferred.
  • Document manipulation experience.
  • Ability to read, write, and speak English.
  • Ability to transcribe information, review orders, investigate issues, and implement solutions.
  • Ability to perform repetitive tasks with accuracy.
  • Ability to maintain a high level of work product in stressful situations.
  • Ability to anticipate issues and prevent them proactively.
  • Typing speed of at least 55 words per minute.
  • Must be located in Florida for this remote position.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health care reimbursement flexible spending account and dependent care flexible spending account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Pay range of $15.00 - $15.00 per hour.

Interested in this position?

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