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E-Commerce Fulfillment & Customer Service Specialist

2 months, 2 weeks ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
E-commerce Shopify
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 17

Description

  • Manage daily order fulfillment operations with warehouses, shipping carriers such as UPS and FedEx, and delivery tracking.
  • Handle e-commerce customer service inquiries related to order issues, returns, and carrier claims.
  • Support wholesale and B2B client shipments to ensure timely and accurate deliveries.
  • Collaborate with the operations team to improve processes and increase efficiency.
  • Identify and resolve operational issues proactively to maintain a smooth workflow.
  • Maintain high data accuracy in order management systems.
  • Assist in implementing new tools or platforms that improve e-commerce operations and customer experience.

Requirements

  • Proven experience in e-commerce fulfillment and customer service roles.
  • Strong organizational and multitasking skills in a dynamic environment.
  • Ability to take initiative and work independently with minimal supervision.
  • Familiarity with Shopify, warehouse management systems, and shipping logistics is a plus.
  • Comfort working in a role that requires handling multiple responsibilities.
  • A team-oriented mindset with interest in process improvement and operational efficiency.
  • Availability to work remote full-time during 9AM to 6PM EST hours.

Benefits

  • Opportunities for growth and advancement.
  • Competitive compensation package.
  • Maxicare HMO after three months probationary period.
  • Full-time remote work arrangement.
  • 9AM to 6PM EST schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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