Customer Service Representative (Remote)

1 day, 5 hours ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Respond to customer support tickets and resolve questions or issues related to existing orders.
  • Manage high-volume phone calls for both existing customers and new customers placing online orders.
  • Respond to emails from customers, internal teams, and process servers regarding orders and payments.
  • Document customer issues and case details in Confluence.
  • Visit court dockets for case-filing information and occasionally pull filed papers.
  • Follow up with process servers and help move orders through the workflow.
  • Work with other teams to ensure all necessary order-related tasks are completed.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Experience using Microsoft Outlook, Excel, Word, PDF Editor, and phone systems preferred.
  • Document manipulation experience.
  • Ability to read, write, and speak English.
  • Ability to transcribe information, review orders, investigate issues, and implement solutions.
  • Ability to perform repetitive tasks with accuracy.
  • Ability to maintain a high level of work product in stressful situations.
  • Ability to anticipate issues, adapt to changes, and improve processes.
  • Typing speed of at least 55 words per minute.
  • Remote work location must be in Puerto Rico.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Full-time schedule with 7:00 AM to 4:00 PM PST hours.
  • $12.00 per hour pay range.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regional Operations Manager, Premium Support

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a full-time Regional Operations Manager in Ireland to lead customer service operations, manage people managers, and ensure high-quality support for the community.

SQL Tableau
4 hours, 46 minutes ago

Product Support Specialist

Stripe 5K-10K Diversified Financial Services

Stripe is hiring a Product Support professional to work directly with enterprise users, resolving complex issues and improving the support experience for its largest customers.

SQL Tableau
5 hours, 1 minute ago

Contact Center Specialist

TwinStar Credit Union 201-500 banking

Peak Credit Union is hiring a remote Member Services Representative in Oregon or Washington to support members by phone with account service, transactions, and product guidance.

5 hours, 31 minutes ago

System Support Specialist, Tier 2

New Era Technology US 1K-5K IT Services

New Era Technology is hiring a Support Specialist to deliver high-quality IT technical support and professional services for client environments, with a focus on troubleshooting, ticket management, and customer satisfaction.

AWS Azure
6 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers