Court Support Specialist

35 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Contact courts regarding individual orders, filing statuses, updates, questions, and issue resolution.
  • Communicate professionally with court personnel, attorneys, customers, and process servers by phone, email, chat, and other channels.
  • Process documents, enter data, and maintain accurate notes and updates in the Skye internal application.
  • Manage consistent incoming and outgoing calls from courts and customers.
  • Relay updated court information to process servers and customers as appropriate.
  • Navigate court dockets and websites to locate case documents and statuses.
  • Download court documents and import them into internal systems as needed.
  • Collaborate with teammates to identify root causes and process inefficiencies.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • At least 1 year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively in a remote environment using Teams, Zoom, Outlook, and chat tools.
  • Proficiency with Microsoft Outlook, Teams, Excel, Word, and online fax programs.
  • Experience manipulating PDF documents.
  • High level of accuracy with repetitive data-entry tasks.
  • Ability to read, write, and speak English.
  • Quick learner with a willingness to learn and grow.

Benefits

  • $15.00 per hour.
  • Full-time, Monday–Friday schedule.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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