Court Support Specialist

35 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Contact courts regarding individual orders, statuses, questions, and issue resolution.
  • Communicate professionally with court personnel, attorneys, customers, and internal teams by phone, email, chat, and other channels.
  • Process documents, enter data, and maintain accurate updates and notes in the Skye internal application.
  • Manage incoming and outgoing calls from courts and customers.
  • Relay court updates to process servers and customers as appropriate.
  • Investigate root causes and process inefficiencies affecting document movement to and from courts.
  • Navigate court dockets and websites, download court documents, and import them into internal systems.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • At least 1 year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively in a remote environment using Teams, Zoom, Outlook, and chat tools.
  • Proficiency with Microsoft Outlook, Teams, Excel, Word, and online fax programs.
  • Experience manipulating PDF documents.
  • Ability to perform repetitive data-entry tasks accurately.
  • Ability to read, write, and speak English.
  • Quick learner with willingness to develop new skills.

Benefits

  • $15.00 per hour.
  • Full-time, Monday–Friday schedule.
  • Remote work for candidates located in Michigan.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Healthcare and dependent-care flexible spending accounts, EAP, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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